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Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

By:

Schmidt, Aaron, 1978- [author.]

Contributor(s):

Etches, Amanda, 1975- [author.]

Material type: Text

TextPublisher: Chicago : ALA Editions, an imprint of the American Library Association, [2014]Copyright date: ©2014Edition: First editionDescription: viii, 168 pages : illustrations ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0838912265
9780838912263

Other title:

Applying user experience design to your library

Subject(s):

Additional physical formats: No titleDDC classification:

025.1 23

LOC classification:

Z678 .S36 2014

Contents:

Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up: Philosophy, process, culture -- Appendix: Keeping score.

Summary: "Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements."--Publisher's website.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	City Campus City Campus Main Collection	025.1 SCH (Browse shelf(Opens below))	1	Available		A533932B

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Includes bibliographical references and index.

"Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements."--Publisher's website.

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