Business ethics ethical decision making and cases O.C. Ferrell ; Belmont University, John Fraedrich ;Southern Illinois University Carbondale, Linda Ferrell ;Belmont University.

Includes bibliographical references and index.

Machine generated contents note: pt. 1 AN OVERVIEW OF BUSINESS ETHICS -- ch. 1 The Importance of Business Ethics -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Business Ethics Defined -- Why Study Business Ethics? -- A Crisis in Business Ethics -- Specific Issues -- The Reasons for Studying Business Ethics -- The Development of Business Ethics -- Before 1960: Ethics in Business -- The 1960s: The Rise of Social Issues in Business -- The 1970s: Business Ethics as an Emerging Field -- The 1980s: Consolidation -- The 1990s: Institutionalization of Business Ethics -- The Twenty-First Century of Business Ethics -- Developing an Organizational and Global Ethical Culture -- The Benefits of Business Ethics -- Ethics Contributes to Employee Commitment -- Ethic Contributes to Investor Loyalty -- Ethics Contributes to Customer Satisfaction -- Ethics Contributes to Profits -- Our Framework for Studying Business Ethics -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 2 Stakeholder Relationships, Social Responsibility, and Corporate Governance -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Stakeholders Define Ethical Issues in Business -- Identifying Stakeholders -- A Stakeholder Orientation -- Social Responsibility and Business Ethics -- Issues in Social Responsibility -- Social Responsibility and the Importance of a Stakeholder Orientation -- Corporate Governance Provides Formalized Responsibility to Stakeholders -- Views of Corporate Governance -- The Role of Boards of Directors -- Greater Demands for Accountability and Transparency -- Executive Compensation -- Implementing a Stakeholder Perspective -- Step 1 Assessing the Corporate Culture -- Step 2 Identifying Stakeholder Groups -- Step 3 Identifying Stakeholder Issues -- Step 4 Assessing Organizational Commitment to Stakeholders and Social Responsibility -- Step 5 Identifying Resources and Determining Urgency -- Step 6 Gaining Stakeholder Feedback -- Contributions of a Stakeholder Perspective -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- pt. 2 ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS -- ch. 3 Emerging Business Ethics Issues -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Recognizing an Ethical Issue (Ethical Awareness) -- Foundational Values for Identifying Ethical Issues -- Integrity -- Honesty -- Fairness -- Ethical Issues and Dilemmas in Business -- Misuse of Company Time and Resources -- Abusive or Intimidating Behavior -- Lying -- Conflicts of Interest -- Bribery -- Corporate Intelligence -- Discrimination -- Sexual Harassment -- Fraud -- Consumer Fraud -- Financial Misconduct -- Insider Trading -- Intellectual Property Rights -- Privacy Issues -- The Challenge of Determining an Ethical Issue in Business -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 4 The Institutionalization of Business Ethics -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Managing Ethical Risk through Mandated and Voluntary Programs -- Mandated Requirements for Legal Compliance -- Laws Regulating Competition -- Laws Protecting Consumers -- Laws Promoting Equity and Safety -- The Sarbanes-Oxley (SOX) Act -- Public Company Accounting Oversight Board -- Auditor and Analyst Independence -- Whistle-Blower Protection -- Cost of Compliance -- Dodd-Frank Wall Street Reform and Consumer Protection Act -- Financial Agencies Created by the Dodd-Frank Act -- Consumer Financial Protection Bureau -- Whistle-Blower Bounty Program -- Laws That Encourage Ethical Conduct -- Federal Sentencing Guidelines for Organizations -- Core or Best Practices -- Voluntary Responsibilities -- Cause-Related Marketing -- Strategic Philanthropy -- Social Entrepreneurship -- The Importance of Institutionalization in Business Ethics -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- pt. 3 THE DECISIONMAKING PROCESS -- ch. 5 Ethical Decision Making -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- A Framework for Ethical Decision Making in Business -- Ethical Issue Intensity -- Individual Factors -- Organizational Factors -- Opportunity -- Business Ethics Intentions, Behavior, and Evaluations -- Using the Ethical Decision-Making Model to Improve Ethical Decisions -- Normative Considerations in Ethical Decision Making -- Institutions as the Foundation for Normative Values -- Implementing Principles and Core Values in Ethical Decision Making -- Understanding Ethical Decision Making -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 6 Individual Factors: Moral Philosophies and Values -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Moral Philosophy Defined -- Moral Philosophies -- Instrumental and Intrinsic Goodness -- Teleology -- Deontology -- Relativist Perspective -- Virtue Ethics -- Justice -- Applying Moral Philosophy to Ethical Decision Making -- Cognitive Moral Development and Its Problems -- White-Collar Crime -- Individual Factors in Business Ethics -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 7 Organizational Factors: The Role of Ethical Culture and Relationships -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Defining Corporate Culture -- The Role of Corporate Culture in Ethical Decision Making -- Ethical Frameworks and Evaluations of Corporate Culture -- Ethics as a Component of Corporate Culture -- Compliance versus Values-Based Ethical Cultures -- Differential Association -- Whistle-Blowing -- Leaders Influence Corporate Culture -- Power Shapes Corporate Culture -- Motivating Ethical Behavior -- Organizational Structure -- Group Dimensions of Corporate Structure and Culture -- Types of Groups -- Group Norms -- Variation in Employee Conduct -- Can People Control Their Actions within a Corporate Culture? -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- pt. 4 IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY -- ch. 8 Developing an Effective Ethics Program -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- The Responsibility of the Corporation to Stakeholders -- The Need for Organizational Ethics Programs -- An Effective Ethics Program -- An Ethics Program can Help Avoid Legal Problems -- Values versus Compliance Programs -- Codes of Conduct -- Ethics Officers -- Ethics Training and Communication -- Systems to Monitor and Enforce Ethical Standards -- Continuous Improvement of an Ethics Program -- Common Mistakes in Designing and Implementing an Ethics Program -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 9 Managing and Controlling Ethics Programs -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Implementing an Ethics Program -- The Ethics Audit -- Benefits of Ethics Auditing -- Ethical Crisis Management and Recovery -- Measuring Nonfinancial Ethical Performance -- Risks and Requirements in Ethics Auditing -- The Auditing Process -- Secure Commitment of Top Managers and Board of Directors -- Establish a Committee to Oversee the Ethics Audit -- Define the Scope of the Audit Process -- Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities -- Collect and Analyze Relevant Information -- Verify the Results -- Report the Findings -- The Strategic Importance of Ethics Auditing -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 10 Globalization of Ethical Decision Making -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Global Culture, Values, and Practices -- Economic Foundations of Business Ethics -- Economic Systems -- Multinational Corporations -- Global Cooperation to Support Responsible Business -- International Monetary Fund -- United Nations Global Compact -- World Trade Organization -- Global Ethics Issues -- Global Ethical Risks -- Bribery -- Antitrust Activity -- Internet Security and Privacy -- Human Rights -- Health Care -- Labor and Right to Work -- Compensation -- Consumerism -- The Importance of Ethical Decision Making in Global Business -- Summary -- Important Terms For Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 11 Ethical leadership -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Defining Ethical Leadership -- Requirements for Ethical Leadership -- Benefits of Ethical Leadership -- Ethical Leadership and Organizational Culture -- Managing Ethical Business Conflicts -- Conflict Management Styles -- Ethical Leaders Empower Employees -- Ethical Leadership Communication -- Ethical Leadership Communication Skills -- Leader-Follower Relationships -- Ethics Programs and Communication -- Power Differences and Workplace Politics -- Feedback -- Leadership Styles and Ethical Decisions -- The RADAR Model -- Summary -- Important Terms for Review -- Resolving Ethical Business Challenges -- Check Your EQ -- ch. 12 Sustainability: Ethical and Social Responsibility Dimensions -- Chapter Objectives -- Chapter Outline -- An Ethical Dilemma -- Defining Sustainability -- How Sustainability Relates to Ethical Decision Making and Social Responsibility -- Global Environmental Issues -- Atmospheric -- Water -- Land -- Environmental Legislation -- Environmental Protection Agency (EPA) -- Environmental Regulations -- Alternative Energy Sources -- Wind Power -- Geothermal Power -- Solar Power -- Nuclear Power -- Biofuels -- Hydropower -- Business Response to Sustainability Issues -- Green Marketing -- Greenwashing -- Strategic Implementation of Environmental Responsibility -- Recycling Initiatives -- Stakeholder Assessment -- Risk Analysis.