Responsive leadership in social services : a practical approach for optimizing engagement and performance / Stephen de Groot, Myriad Consultation and Counseling and University of Manitoba.

Includes bibliographical references and index.

Acknowledgments -- Preface -- About the Author -- Part I. A Case for Responsive Leadership -- Chapter 1. Embracing Social Service Realities: Impediments to Preferred Practice and Quality Supervision -- Chapter 2. Responsive Leadership: From Supervision to Inspiration -- Part II. From Concepts to Practice: Responsive Leadership Strategies and Tools -- Chapter 3. Perception Is Everything -- Chapter 4. Meaning Making: Practical Strategies for Understanding and Accessing the Employee Story -- Chapter 5. A Strengths Focus and Quality Leadership -- Chapter 6. Doing Quality Leadership: Practical Strategies for Inspiring -- Chapter 7. Understanding and Approaching Resistance and Opposition -- Chapter 8. Epilogue -- Appendix A -- Appendix B -- Appendix C -- Appendix D -- Index.