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Visitor management in tourism destinations / edited by Julia N. Albrecht, University of Otago, Dunedin, New Zealand.

Contributor(s): Material type: TextTextSeries: CABI series in tourism management research ; 3.Publisher: Oxfordshire, UK : CABI, [2017]Copyright date: ©2017Description: viii, 200 pages : illustrations, maps, photographs ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1780647352
  • 9781780647357
Subject(s): Additional physical formats: No titleDDC classification:
  • 910.68 23
LOC classification:
  • G155.A1 V58 2017
Contents:
Part I. Introduction and Foundation : -- 1. Introduction to Visitor Management / Julia N. Albrecht -- 2. Destination Management and Visitor Management / Douglas Pearce -- 3. Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions / Paul Taylor, Warwick Frost and Jennifer Laing -- 4. The Social and Political Dimensions of Visitor Management : Rural Home-based Accommodations / Najmeh Hassanali -- Part II. Critical Concepts in Visitor Management : -- 5. Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites / Mohammad Alazaizeh and Jeffrey Hallo -- 6. Managing Nature-based Visitors' Perceived Service Quality, Satisfaction and Future Behavior Intention / Joohyun Lee and Brijesh Thapa -- 7. The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas / Jannes Bayer, Astrid Fehringer, Günther Lehar, Florian Jurgeit and Theresa Leitner -- Part III. Current Issues in Visitor Management : -- 8. Visitor Monitoring in the Tapajos National Forest, Brazil / Jasmine C. Moreira and Robert Burns -- 9. Tourist Behaviors, Vandalism and Stakeholder Responses / Abhishek Bhati and Philip Pearce -- 10. Augmented Reality Application in Museum Visitor Experiences / Azizul Hassan and Haywantee Ramkissoon -- Part IV. The State of the Art in Guiding and Interpretation : -- 11. Strategies for Successful Interpretation Techniques in Visitor Attractions : The Operationalization of Guided Tours in Museums / Marília Durão and Maria João Carneiro -- 12. Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions / Justyna Bakiewicz, Anna Leask, Paul Barron and Tijana Rakic -- 13. Theories of Learning and their Application in Interpretation / I-Ling Kuo -- 14. Critical Reflections on the Role of Interpretation in Visitor Management / Gianna Moscardo -- Part V. Conclusion : -- 15. Current Knowledge and Future Research Directions in Visitor Management / Julia N. Albrecht.
Summary: "Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality."--Publisher's website.
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Includes bibliographical references and index.

Part I. Introduction and Foundation : -- 1. Introduction to Visitor Management / Julia N. Albrecht -- 2. Destination Management and Visitor Management / Douglas Pearce -- 3. Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions / Paul Taylor, Warwick Frost and Jennifer Laing -- 4. The Social and Political Dimensions of Visitor Management : Rural Home-based Accommodations / Najmeh Hassanali -- Part II. Critical Concepts in Visitor Management : -- 5. Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites / Mohammad Alazaizeh and Jeffrey Hallo -- 6. Managing Nature-based Visitors' Perceived Service Quality, Satisfaction and Future Behavior Intention / Joohyun Lee and Brijesh Thapa -- 7. The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas / Jannes Bayer, Astrid Fehringer, Günther Lehar, Florian Jurgeit and Theresa Leitner -- Part III. Current Issues in Visitor Management : -- 8. Visitor Monitoring in the Tapajos National Forest, Brazil / Jasmine C. Moreira and Robert Burns -- 9. Tourist Behaviors, Vandalism and Stakeholder Responses / Abhishek Bhati and Philip Pearce -- 10. Augmented Reality Application in Museum Visitor Experiences / Azizul Hassan and Haywantee Ramkissoon -- Part IV. The State of the Art in Guiding and Interpretation : -- 11. Strategies for Successful Interpretation Techniques in Visitor Attractions : The Operationalization of Guided Tours in Museums / Marília Durão and Maria João Carneiro -- 12. Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions / Justyna Bakiewicz, Anna Leask, Paul Barron and Tijana Rakic -- 13. Theories of Learning and their Application in Interpretation / I-Ling Kuo -- 14. Critical Reflections on the Role of Interpretation in Visitor Management / Gianna Moscardo -- Part V. Conclusion : -- 15. Current Knowledge and Future Research Directions in Visitor Management / Julia N. Albrecht.

"Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality."--Publisher's website.

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