Trying hard is not good enough : how to produce measurable improvements for customers and communities / Mark Friedman.
Material type:
TextPublisher: [Santa Fe, New Mexico] : Parse Publishing, 2015Copyright date: ©2015Edition: 10th anniversary editionDescription: xv, 184 pages : illustrations, charts ; 24 cmContent type: - text
- unmediated
- volume
- 9781516971626
- 1516971620
- How to produce measurable improvements for customers and communities
- 361.0068 23
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | North Campus North Campus Main Collection | 361.0068 FRI (Browse shelf(Opens below)) | 1 | Available | A539353B |
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Includes bibliographical references (pages 176-184) and index.
Prologue -- Introduction -- 1. What is results accountability and how does it work -- 2. The building blocks of results-based accountability -- 3. Population accountability -- 4. Performance accountability -- 5. Putting population and performance accountability together -- 6. Management, budgeting and strategic planning as a single system -- 7. Implementation issues and challenges -- 8. Closing -- 9. Websites -- Epilogue: on the edge -- Notices - Appendices.
"This is a "how to" book on accountability for public and private sector agencies, communities, school districts, cities, counties, states and nations. It is an antidote to the overly-complex and jargon-laden methods foisted on us in the past." --Back cover.
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