ITIL service strategy / David Cannon.

First edition: 2007.

Includes bibliographical references and index.

1. Introduction -- 2. Service management as a practice -- 3. Service strategy principles -- 4. Service strategy processes -- 5. Service strategy, governance, architecture and ITM implementation strategies -- 6. Organizing for service strategy -- 7. Technology considerations -- 8. Implementing service strategy -- 9. Challenges, risks and critical success factors -- Afterword -- Appendix A. Present value of an annuity -- Appendix B. Description of asset types -- Appendix C. Service strategy and the cloud -- Appendix D. Related guidance Appendix E. Risk assessment and management -- Appendix F. Examples of inputs and outputs across the service lifecycle.

"ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals. The service strategy stage of the ITIL service lifecycle is crucial for defining an IT service strategy that operates effectively within its business context. Valuable on its own, ITIL Service Strategy will give even greater benefits when used as part of the fully integrated approach described by the other core publications within the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world, offering a framework for quality IT services, together with the processes, functions and capabilities needed to support them."--Publisher's website.