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ITIL service design / Lou Hunnebeck.

By: Contributor(s): Material type: TextTextSeries: ITIL lifecycle suitePublisher: London : TSO (The Stationery Office), 2011Copyright date: ©2011Edition: 2011 editionDescription: xi, 442 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780113313051
  • 0113313055
Other title:
  • Service design
Subject(s): DDC classification:
  • 658.4038 23
  • 004.0688 23
Contents:
1. Introduction -- 2. Service management as a practice -- 3. Service design principles -- 4. Service design processes -- 5. Service design technology-related activities -- 6. Organizing for service design -- 7. Technology considerations -- 8. Implementation of service design -- 9. Challenges, risks and critical success factors -- Afterword -- Appendix A. The service design package -- Appendix B. Service acceptance criteria -- Appendix C. Process documentation template -- Appendix D. Design and planning documents and their contents -- Appendix E. Environmental architectures and standards -- Appendix F. Sample service level agreement and operational level agreement -- Appendix G. Service catalogue example -- Appendix H. The service management process maturity framework -- Appendix I. Examples of the contents of a statement of requirements and/or invitation to tender -- Appendix J. Typical contents of a ccapacity plan -- Appendix K. Typical contents of a recovery plan -- Appendix L. Procurement documents -- Appendix M. Risk assessment and management -- Appendix N. Related guidance -- Appendix O. Examples of inputs and outputs across the service lifestyle.
Summary: "The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers' requirements and deliver targeted benefits to businesses."--Publisher's website.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 658.4038 ITI (Browse shelf(Opens below)) 1 Available A507710B

First edition: 2007.

Includes bibliographical references and index.

1. Introduction -- 2. Service management as a practice -- 3. Service design principles -- 4. Service design processes -- 5. Service design technology-related activities -- 6. Organizing for service design -- 7. Technology considerations -- 8. Implementation of service design -- 9. Challenges, risks and critical success factors -- Afterword -- Appendix A. The service design package -- Appendix B. Service acceptance criteria -- Appendix C. Process documentation template -- Appendix D. Design and planning documents and their contents -- Appendix E. Environmental architectures and standards -- Appendix F. Sample service level agreement and operational level agreement -- Appendix G. Service catalogue example -- Appendix H. The service management process maturity framework -- Appendix I. Examples of the contents of a statement of requirements and/or invitation to tender -- Appendix J. Typical contents of a ccapacity plan -- Appendix K. Typical contents of a recovery plan -- Appendix L. Procurement documents -- Appendix M. Risk assessment and management -- Appendix N. Related guidance -- Appendix O. Examples of inputs and outputs across the service lifestyle.

"The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers' requirements and deliver targeted benefits to businesses."--Publisher's website.

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