ITIL continual service improvement / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].
Material type: TextSeries: Best management practice (Stationery Office (Great Britain)) | IT infrastructure libraryPublisher: London : TSO, 2011Edition: Second edition, twenty eleven editionDescription: xi, 246 pages : illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 011331308X
- 9780113313082
- Information technology infrastructure library continual service improvement
- 004.0688 23
- 658.4038 23
- HD9696.67.A2*
- HD30.2 .L569 2011
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 658.4038 ITI (Browse shelf(Opens below)) | 1 | Available | A507712B |
Browsing City Campus shelves, Shelving location: City Campus Main Collection Close shelf browser (Hides shelf browser)
658.4038 HAW Knowledge management : organizing knowledge based enterprises / | 658.4038 HIS Knowledge management in organizations : a critical introduction / | 658.4038 HOW Handbook of critical information systems research : theory and application / | 658.4038 ITI ITIL continual service improvement / | 658.4038 ITI ITIL service design / | 658.4038 ITI ITIL service transition / | 658.4038 ITI ITIL service operation / |
Includes index.
Introduction -- Service management as a practice -- Continual service improvement principles -- Continual service improvement processes -- Continual service improvement methods and techniques -- Organizing for continual service improvement -- Technology considerations -- Implementing continual service improvement -- Challenges, risks and critical success factors.
"Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your approach to assessing and measuring services and helps you to avoid short-term fixes in favour of a continual service improvement in quality that truly benefits your business customers."--Publisher description.
Machine converted from AACR2 source record.
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