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ITIL continual service improvement / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

By: Contributor(s): Material type: TextTextSeries: Best management practice (Stationery Office (Great Britain)) | IT infrastructure libraryPublisher: London : TSO, 2011Edition: Second edition, twenty eleven editionDescription: xi, 246 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 011331308X
  • 9780113313082
Other title:
  • Information technology infrastructure library continual service improvement
Subject(s): DDC classification:
  • 004.0688 23
  • 658.4038 23
LOC classification:
  • HD9696.67.A2*
  • HD30.2 .L569 2011
Contents:
Introduction -- Service management as a practice -- Continual service improvement principles -- Continual service improvement processes -- Continual service improvement methods and techniques -- Organizing for continual service improvement -- Technology considerations -- Implementing continual service improvement -- Challenges, risks and critical success factors.
Summary: "Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your approach to assessing and measuring services and helps you to avoid short-term fixes in favour of a continual service improvement in quality that truly benefits your business customers."--Publisher description.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 658.4038 ITI (Browse shelf(Opens below)) 1 Available A507712B

Includes index.

Introduction -- Service management as a practice -- Continual service improvement principles -- Continual service improvement processes -- Continual service improvement methods and techniques -- Organizing for continual service improvement -- Technology considerations -- Implementing continual service improvement -- Challenges, risks and critical success factors.

"Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your approach to assessing and measuring services and helps you to avoid short-term fixes in favour of a continual service improvement in quality that truly benefits your business customers."--Publisher description.

Machine converted from AACR2 source record.

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