Mediation : skills and strategies / Laurence Boulle, Virginia Goldblatt, Phillip Green.

Includes bibliographical references and index.

1. Mediation Skills and Strategies -- 2. Intake, Screening and Other Preliminaries -- 3. Maintaining a Favourable Climate -- 4. Diagnosing, Defining, Designing -- 5. Managing the Mediation -- 6. Assisting the Communication Dynamics -- 7. Facilitating the Negotiations -- 8. Encouraging Settlement -- 9. Variations in the Mediation Process -- 10. Special Issues in Mediation -- 11. Avoiding Mediator Traps -- 12. Developing a Mediation Practice.

"Mediation: Skills and Strategies focusses on the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators in their formal and informal roles as helper, facilitators, and supporters of decision making. Recognising that mediation is not only an 'art' but also a process that can be "understood, analysed, learned, practiced and improved", the authors have developed this work to assist practitioners and students of mediation to develop the problem solving, negotiation and decision making skills that are so critical for effective mediation. Adapted for New Zealand students and practitioners from the work Mediation Skills and Techniques by Boulle and Alexander, Mediation: Skills and Strategies complements the well regarded and comprehensive work Mediation: Principles, Process, Practice also by Boulle, Goldblatt and Green. It provides an invaluable addition to the library, learning and reference resources of current and aspiring mediators."--Publisher's website.