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Leadership basics for frontline managers : tips for raising your level of effectiveness and communication / Bill Templeman.

By: Material type: TextTextPublisher: Boca Raton, FL : CRC Press, [2014]Description: xv, 135 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1482219956
  • 9781482219951
Subject(s): DDC classification:
  • 658.4092 23
LOC classification:
  • HD57.7 .T456 2014
Contents:
Section I. Personal Effectiveness : -- 1. Extreme Organizational Politics: Wishfulness and Yesmanship -- 2. How to Work with Information Overload -- 3. Asking Better Questions -- 4. Coaching at Work -- 5. How to Deal with Difficult People -- 6. The Gift of Business Failure: Resilience -- Section II. Leadership : -- 7. End Continuous Conflicts at Work -- 8. How to Build Stronger Teams at Work -- 9. Catch Your People Doing Something Right -- 10. How to Convert Enemies to Allies -- 11. What Really Motivates Employees? A New Approach to Motivation -- 12. Recession Survival Strategies: Courage and Entrepreneurship -- 13. What Frontline Managers Need to Know about Delegating Work -- 14. The Science and Art of Great Interviewing -- 15. Managing during Tough Times -- 16. Viral Leadership: How to Create Positive Change -- 17. How Can You Make Better Business Decisions? -- Section III. Communication : -- 18. How Designed Conversations Get Winning Results -- 19. How to Get More Great Ideas at Work -- 20. Are Intergenerational Conflicts Hurting Your Business? -- 21. How to Run Effective Meetings -- 22. The Basics of Giving and Receiving Feedback -- Section IV. Your Career : -- 23. How to Manage Your Career -- 24. The Rise and Fall of a Dictator: A Leadership Case History -- 25. Be the Change You Want to See in Others: A Leadership Case History.
Summary: "This book explains how to manage and work with people more effectively. Focused on interpersonal management skills, it is organized into three categories: Personal Effectiveness, Leadership, and Communication. Each chapter has been written to stand on its own and can easily be read in short time periods. Each article concludes with a list of bullet points for taking action. This book is ideal for frontline managers, new managers, and experienced managers who want to refresh their leadership skills or who are now in a position of managing a diverse group of employees"-- Provided by publisher.
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"A Productivity Press book".

Includes bibliographical references and index.

Section I. Personal Effectiveness : -- 1. Extreme Organizational Politics: Wishfulness and Yesmanship -- 2. How to Work with Information Overload -- 3. Asking Better Questions -- 4. Coaching at Work -- 5. How to Deal with Difficult People -- 6. The Gift of Business Failure: Resilience -- Section II. Leadership : -- 7. End Continuous Conflicts at Work -- 8. How to Build Stronger Teams at Work -- 9. Catch Your People Doing Something Right -- 10. How to Convert Enemies to Allies -- 11. What Really Motivates Employees? A New Approach to Motivation -- 12. Recession Survival Strategies: Courage and Entrepreneurship -- 13. What Frontline Managers Need to Know about Delegating Work -- 14. The Science and Art of Great Interviewing -- 15. Managing during Tough Times -- 16. Viral Leadership: How to Create Positive Change -- 17. How Can You Make Better Business Decisions? -- Section III. Communication : -- 18. How Designed Conversations Get Winning Results -- 19. How to Get More Great Ideas at Work -- 20. Are Intergenerational Conflicts Hurting Your Business? -- 21. How to Run Effective Meetings -- 22. The Basics of Giving and Receiving Feedback -- Section IV. Your Career : -- 23. How to Manage Your Career -- 24. The Rise and Fall of a Dictator: A Leadership Case History -- 25. Be the Change You Want to See in Others: A Leadership Case History.

"This book explains how to manage and work with people more effectively. Focused on interpersonal management skills, it is organized into three categories: Personal Effectiveness, Leadership, and Communication. Each chapter has been written to stand on its own and can easily be read in short time periods. Each article concludes with a list of bullet points for taking action. This book is ideal for frontline managers, new managers, and experienced managers who want to refresh their leadership skills or who are now in a position of managing a diverse group of employees"-- Provided by publisher.

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