Human resource management for the hospitality and tourism industries / Dennis Nickson.

Includes bibliographical references (pages [311]-339) and index.

1. Human resource management and the tourism and hospitality industry: an introduction -- 2. International human resource management -- 3. Organizational culture -- 4. Labour markets -- 5. Recruitment and selection -- 6. Equal opportunities and managing diversity -- 7. Human resource development -- 8. Performance management and appraisal -- 9. Reward strategies in the tourism and hospitality industry -- 10. Employee relations, involvement and participation -- 11. Employee wellbeing, welfare, health and safety in the workplace -- 12. Grievance and disciplinary procedures -- 13. Human resource management in the events industry.

"Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry."--Publisher's website.