Communication skills for midwives : challenges in every day practice / Carole England, Ransolina Morgan.

Non-verbal communication -- How to use this book -- Scope and aims of the book -- References -- Outline of the book -- 1. Communication challenges in maintaining professional behaviour: -- Introduction -- Use of humour -- Chapter aims -- Inappropriate self-disclosure -- The professional midwife -- Being a role model -- Quality written records and care plans -- Legal issues -- Conclusion -- Handover, verbal descriptions, and stereotyping -- Summary of key points -- References -- Oral reporting and pronunciation of clinical words -- Useful websites -- 2. Communication challenges in negotiating with others in multi-professional/disciplinary teams and agencies: -- Introduction -- Appraisal -- Chapter aims -- Support -- The culture of the National Health Service in midwifery -- Conclusion -- Summary of key points -- Leadership and management skills -- References -- Team psychology -- Useful websites -- Conflict management -- Glossary -- 3. Communication challenges in the student: -- mentor relationship -- Introduction -- How student and mentor can work together when the student is struggling to pass her assessments -- Chapter aims -- Meeting your mentor on the first clinical placement -- Conclusion -- Providing and receiving constructive feedback -- Summary of key points -- References -- Some suggestions for providing skilled feedback -- Glossary -- The effect of students' ability on the student -- mentor relationship -- 4. Communication challenges in working with minority groups: -- Introduction -- Chapter aims -- Communicating with women and their families from different cultural backgrounds -- Working with women who are living outside their dominant culture -- Meeting people from different cultures for the first time -- Non-verbal features of communication in various cultures -- Cultural influences on paralinguistic features of language -- When English is not understood or spoken by the woman -- Working with women who are culturally different through disability -- Cultural challenges when the woman herself is a healthcare professional -- Conclusion -- Summary of key points -- References -- Useful websites -- Glossary -- 5. Communication challenges in breaking significant news: -- Introduction -- Chapter aims -- How does neutral news become significant or bad news? -- The breaking news process -- Special considerations in breaking significant news -- Breaking significant news in different clinical contexts -- Conclusion -- Summary of key points -- References -- 6. Communication challenges associated with loss and bereavement: -- Introduction -- Chapter aims -- The loneliness of early pregnancy loss (miscarriage) -- Pregnancy after an early pregnancy loss -- The unpredictable nature of grief and its effects -- The impact of culture on loss -- The skill of absolute listening -- Conclusion -- Summary of key points -- References -- Useful websites -- 7. Communication challenges in acute clinical situations: -- Introduction -- Chapter aims -- The acute clinical situation that is not an emergency -- The acute clinical situation that is an emergency -- Resuscitation of the baby at birth -- When a poorly managed interaction becomes an acute clinical situation -- How different groups react and respond to acute clinical situations -- Conclusion -- References -- 8. Communication challenges around domestic abuse: -- Introduction -- Chapter aims -- Professional response -- The midwife's role in domestic abuse -- Types of abuse -- Recognition of abuse -- Effects of domestic abuse on women -- Why midwives find domestic abuse difficult to handle -- Domestic abuse and children -- Disclosure of abuse -- Possible communication problems -- Conclusion -- Summary of key points -- References -- Further reading -- Useful websites -- Glossary.

Machine converted from AACR2 source record.