Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.
Material type: TextSeries: Service sciencePublisher: New York : Springer, 2011Description: xxii, 169 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 1441983201
- 9781441983206
- 338.47 23
- HD9980.5 .S46 2011
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 338.47 SER (Browse shelf(Opens below)) | 1 | Available | A517270B | ||
SL 3 Day Loan | South Campus South Campus Short Loan | 3Day 338.47 SER (Browse shelf(Opens below)) | 1 | Available | A517269B |
Includes bibliographical references.
Understanding services and the customer response / Jagdeesh S. Dhaliwal, Mairi Macintyre, and Glenn Parry -- Goods, products and services / Glenn Parry, Linda Newnes, and Xiaoxi Huang -- The IBM story / Charles Loving -- Rethinking lean service / John Seddon, Brendan O'Donovan, and Keivan Zokaei -- Designing competitive service models / Veronica Martinez and Trevor Turner -- Shifting from production to service to experience-based operations / Jannis Angelis and Edson Pinheiro de Lima -- Complex deployed responsive service / Glenn Parry ... [et al.] -- A multi-organisational approach to service delivery / Valerie Purchase, John Mills, and Glenn Parry -- Through life costing / Linda Newnes ... [et al.] -- The practitioner view / Ian Smart ... [et al.] -- Are you being served? / Mairi Macintyre, Glenn Parry, and Jannis Angelis.
Machine converted from AACR2 source record.
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