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Designing mobile service systems / Els van de Kar, Alexander Verbraeck ; in collaboration with Wieke Bockstael-Blok [and others].

By: Contributor(s): Material type: TextTextSeries: Research in design series ; v. 2.Publisher: Amsterdam : IOS Press, [2008]Copyright date: ©2008Edition: Second editionDescription: x, 238 pages : illustrations (some colour) ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1586039199
  • 9781586039196
Subject(s): DDC classification:
  • 658.054678 22
LOC classification:
  • HD30.37 .K367 2008
Contents:
Cover -- Contents -- Foreword -- Preface -- Introduction -- What are Services and Service Systems? -- Mobile Services Systems -- Domains for developing mobile services -- Service Systems Framework -- Mobile services systems characteristics -- Design example: Guido the Guide -- Design example: Port Emergency Response System -- Comparison of the two design examples -- Structure of the book -- Service Concept -- Concepts of mobile information services -- Categorisation of mobile services -- Mobile information services and their value -- Processes determining the added value -- Service Acceptance -- Service Quality -- Pricing -- Design example: Buddy on Demand service -- Design example: SWIFT Band -- Conclusions -- Technical architecture -- The playing field -- Service-oriented architectures -- Technologies for service-oriented architectures -- Three-tier architectures -- Designing new services -- Mobile network infrastructure -- Future developments -- Design example: Cycling tours service -- Design example: Finding disaster victims service -- Conclusions -- Organisational network -- Blurring boundaries in mobile domain -- Networks of organisations -- Inter-firm service networks in the mobile industry -- Business models -- Actors, roles and resources -- Design example: Last minute business travel changes service -- Design example: People Tracing Service -- Conclusions -- Design approaches for Service Systems -- System engineering -- Product design methodologies -- Design of information systems -- Collaborative Business Engineering -- Modelling and component-based development -- User centred design -- Process management and project management -- Mobile Service Systems design approach elements -- Mobile Service System Design approach -- The way of thinking -- Design process, design activities and modelling methods -- Next phases -- Case: MIES on the campus -- Background -- Analysis phase -- Preparation phase -- Synthesis phase -- Implementation and test phase -- Test results -- Evaluation -- Appendix A Unified Modelling Language diagrams -- Index -- Glossary -- References -- Contributors.
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Includes bibliographical references (pages 219-231) and index.

Cover -- Contents -- Foreword -- Preface -- Introduction -- What are Services and Service Systems? -- Mobile Services Systems -- Domains for developing mobile services -- Service Systems Framework -- Mobile services systems characteristics -- Design example: Guido the Guide -- Design example: Port Emergency Response System -- Comparison of the two design examples -- Structure of the book -- Service Concept -- Concepts of mobile information services -- Categorisation of mobile services -- Mobile information services and their value -- Processes determining the added value -- Service Acceptance -- Service Quality -- Pricing -- Design example: Buddy on Demand service -- Design example: SWIFT Band -- Conclusions -- Technical architecture -- The playing field -- Service-oriented architectures -- Technologies for service-oriented architectures -- Three-tier architectures -- Designing new services -- Mobile network infrastructure -- Future developments -- Design example: Cycling tours service -- Design example: Finding disaster victims service -- Conclusions -- Organisational network -- Blurring boundaries in mobile domain -- Networks of organisations -- Inter-firm service networks in the mobile industry -- Business models -- Actors, roles and resources -- Design example: Last minute business travel changes service -- Design example: People Tracing Service -- Conclusions -- Design approaches for Service Systems -- System engineering -- Product design methodologies -- Design of information systems -- Collaborative Business Engineering -- Modelling and component-based development -- User centred design -- Process management and project management -- Mobile Service Systems design approach elements -- Mobile Service System Design approach -- The way of thinking -- Design process, design activities and modelling methods -- Next phases -- Case: MIES on the campus -- Background -- Analysis phase -- Preparation phase -- Synthesis phase -- Implementation and test phase -- Test results -- Evaluation -- Appendix A Unified Modelling Language diagrams -- Index -- Glossary -- References -- Contributors.

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