Hospitality management / edited by Tom Baum.

Includes bibliographical references.

Volume I. The Idea of Hospitality Management: Past and Present Perspectives -- Theory in Hospitality Management / P. Nailon -- Defining the Hospitality Discipline: A Discussion of Pedagogical and Research Implications / M. Ottenbacher, M. Harrington and H. Parsa -- Towards a Definitive View of the Nature of Hospitality and Hospitality Management / B. Brotherton -- Hospitality Studies and Hospitality Management: A Symbiotic Relationship / A. Morrison and K. O'Gorman -- Towards a New Interpretation of Hospitality / D. O'Connor -- Finding the Hospitality Industry / P. Slattery -- Sociological Impressionism in a Hospitality Context / P. Lynch -- Modern Hospitality: Lessons from the Past / K.D. O'Gorman -- The Idea of Hospitality in Early Modern England / F. Heal -- Love thy Neighbour? Differentiation and Agglomeration in the Manhattan Hotel Industry, 1898-1990 / J. Baum and H. Haveman -- The Blackpool Landlady revisited / J.K. Walton -- A Service Machine: Hotel Guests and the Development of an Early Twentieth-Century Building Type / L.P. Davidson -- The Hotel and the City / D. McNeill -- The Shophouse Hotel: Vernacular Heritage in a Creative City / T.C. Chang and P. Teo -- Towards a Theory of Intra-urban Hotel Location / D. Egan and K. Nield -- Hospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings / P. Lugosi --

Volume II. The Hospitality Industry: Structures, Strategies and Markets -- International Hotel Development / R. Smith -- Multinational Corporations in the International Hotel Industry / J. Dunning and M. McQueen -- From Globalization to Internationalization to Americanization: The Example of Little Americas in the Hotel Sector / D. Nickson and C. Warhurst -- Internationalization of U.S Multinational Hotel Companies: Expansion to Asia versus Europe / S. Lee -- Research in Strategic Management in the Hospitality Industry / M. Olsen and A. Roper -- Choice between Non-Equity Entry Modes: An Organizational Capability Perspective / M. Krishna Erramilli, S. Agarwal and C. Dev -- Stock Market Reactions to Entry Mode Choices of Multinational Hotel Firms / N. Graf -- Hotel Management Contracts: Past and Present / J. Deroos -- Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions / P. Liu -- Hotel Brand Strategy / J. O'Neill and A. Mattila -- Post-Merger Stock Performance of Acquiring Hospitality Firms / J. Yang -- Hotel Reform in China: A SWOT Analysis / L. Yu and G. Huimin -- China's Hotel Industry: Serving a Massive Market / R. Pine -- The Future of Small Firms in the Hospitality Industry / A. Morrison and R. Thomas -- Economic Impact and Institutional Dynamics of Small Hotels in Tanzania / A. Sharma -- A Descriptive Examination of Corporate Governance in the Hospitality Industry / B.D. Guillet and A. Mattila -- Going Green: Decisional Factors in Small Hospitality Operations / N. Tzschentke, D. Kirk and P. Lynch -- Customer Loyalty: The Future of Hospitality Marketing / S. Shoemaker and R. Lewis -- Tourism and Hospitality Marketing: Fantasy, Feeling and Fun / A. Williams -- Exploring Chinese Cultural Influences and Hospitality Marketing Relationships / D. Gilbert and J. Tsao -- E-mail Marketing by International Hotel Chains: An Industry-Practices Update / P. O'Connor --

Volume III. The Management of People and Service in Hospitality -- Down and out in Paris and London / G. Orwell -- The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry / S. Kusluvan, et al -- Managing Flexible Working In Hotels / Y. Guerrier and A.J. Lockwood -- Gender and Labour Flexibility in Hotel and Catering / P. Bagguley -- Transience and the Postmodern Self: The Geographic Mobility of Resort Workers / P.A. Adler and P. Adler -- The Valuation of Skill and the Configuration of HRM / M. Riley and E. Szivas -- The Social Construction of Skills: A Hospitality Sector Perspective / T. Baum -- Food and Beverage Management: A Review of Change / M. Riley -- Producing the Superior Self: Strategic Comparison and Symbolic Boundaries Among Luxury Hotel Workers / R. Sherman -- Employee Experience of Aesthetic Labour in Retail and Hospitality / C. Warhurst and D. Nickson -- The Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry / M. Chand and A. Katou -- No Plantation Work Here: Contemporary HR Practices in Caribbean Hotels / A. Crick -- Human Resource Systems in Kenya: A Case Study of Hotel Human Resources Performance / F. Onyango and R. Okech -- Human Resource Management and Performance in the UK Hotel Industry / K. Hoque -- Changing Patterns of HRM and Employment Relations in New Zealand: The Large Hotel Industry / P. Haynes and G. Fryer -- Organizational Flexibility and HRM in the Hotel Industry: Evidence from Australia / A. Knox and J. Walsh -- Towards an Understanding of Employee Empowerment in Hospitality Services / C. Lashley -- The Impact of Hotel Management Contracting on IHRM Practices: Understanding the Bricks and Brains Split / J. Gannon, A. Roper and L. Doherty -- Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model / F. Saleh and C. Ryan -- Service Quality in the Hotel Industry: When Cultural Contexts Matter / E. Tse and S.C. Ho -- The Role of Culture in the Service Evaluation Process / A. Mattila -- Does National Culture Really Matter? Hotel Service Perceptions by Taiwan and American Tourists / A.T. Hsieh and C.W. Tsai -- The Role of Internal Branding in the Delivery of Employee Brand Promise / K. Punjaisri and A. Wilson --

Volume IV. Management of Hospitality's Tangible Resources: Operations, Assets and Finance -- Operations Management Research in the Hospitality Industry / P. Jones and A. Lockwood -- Measuring the Performance of Hotel Operations / C. Parkan -- Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels' Rooms Division Processes / M. Sigala, et al -- The Physical Safety and Security Features of U.S. Hotels / C. Enz -- Environmental Management in Hotels / D. Kirk -- The Compelling Hard Case for Green Hotel Development / J. Butler -- Restaurant Profitability Management: The Evolution of Restaurant Revenue Management / G. Thompson -- Hotel Owner /Operator Structures: Implications for Capital Budgeting Process / C. Guilding -- Growth Accounting for Hotel and Restaurant Industries / E. Smeral -- Attracting Hotel Investment: Insights from Principal-Agent Theory / T. Baum and R. Mudambi -- Factors Influencing Hotel Investment Decision-Making / G. Newell and R. Seabrook -- Hotel Investment Risk: What Are the Chances? / E. Younes and R. Kett -- Impacts of Positive and Negative Corporate Social Responsibility Activities on Company Performance in the Hospitality Industry / K.H. Kang, S. Lee and C. Huh -- Improving Hospitality Industry Sales: 25 Years of Revenue Management / C. Anderson and X. Xie -- Improving Hotel Budgetary Practice: A Positive Theory Model / T. Jones -- An Empirical Analysis of Oligopolistic Hotel Pricing / T. Baum and R. Mudambi -- An Institutional Explanation and Model of the Factors Influencing Room Rate Pricing Decisions in the Irish Hotel Industry / R. Mattimoe -- Financial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies / S.Y. Park and S. Lee.

"This major work looks at the evolution of the hospitality industry and hospitality management, with source material drawn from dedicated hospitality books and journals as well as a range of complementary sources in allied discipline areas. The focus is predominately contemporary in recognition of the industry's fast-changing environment, while the historical antecedents, both in terms of the origins of modern hospitality and of key pioneering research work in the area, are also included. These volumes acknowledge the internationalism of the industry and reflects how hospitality and its management vary across time and place."--Publisher's website.

Machine converted from AACR2 source record.