Communication : organisation and innovation / by Sandra Barnett and Susan O'Rourke .
Material type: TextAnalytics: Show analyticsPublisher: Auckland, N.Z. : Pearson, [2011]Copyright date: ©2011Edition: Third editionDescription: v, 394 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 1442541539
- 9781442541535
- 658.45 22
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 658.45 BAR (Browse shelf(Opens below)) | 1 | Available | A498624B | ||
Book | South Campus South Campus Main Collection | 302.2 BAR (Browse shelf(Opens below)) | 1 | Available | A493024B |
Includes bibliographical references and index.
Section One. Communication theory and processes in business -- 1. Communication in the workplace -- 2. Communication theory -- 3. Barriers to communication -- Section Two. Intrapersonal communication -- 4. Self-concept -- 5. Perception -- 6. Culture and communication -- Section Three. Interpersonal communication -- 7. The basics of face-to-face communication -- 8. Verbal and non-verbal communication -- 9. Listening -- 10. Interviews and giving and receiving feedback -- 11. Assertiveness and managing differences -- 12. Negotiation -- Section Four. Oral presentations and business writing -- 13. Oral presentations -- 14. Principles of business writing -- 15. E-mails -- 16. Letters -- 17. Reports -- Section Five. Organisational communication and culture -- 18. Processes, cultures and organisation goals -- 19. Group dynamics -- 20. Managing meetings -- 21. Knowledge and information management -- 22. Information and communication technologies -- 23. Legal issues.
"Effective communication is at the heart of any successful human endeavour. This timely new edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today's fast-changing business world. Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking. Key topics and their effect on communication that are addressed in this latest edition include: Social media Global recession International and crosscultural communication in New Zealand and globally Ethics, sustainability and accountability."--Publisher's website.
Machine converted from AACR2 source record.
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