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Hotel front office management / James A. Bardi.

By: Material type: TextTextPublisher: Hoboken, N.J. : John Wiley & Sons, [2011]Copyright date: ©2011Edition: Fifth editionDescription: xv, 492 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0470637528
  • 9780470637524
Subject(s): DDC classification:
  • 647.94068 22
LOC classification:
  • TX911.3.M27 B35 2011
Contents:
1. Introduction to hotel management-- 2. Hotel organization and the front office manager-- 3. Effective interdepartmental communications-- 4. Property management systems-- 5. Systemwide reservations-- 6. Revenue management-- 7. Guest registration-- 8. Managing the financials-- 9. Guest checkout-- 10. Preparation and review of the night audit-- 11. Managing hospitality-- 12. Training for hospitality-- 13. Promoting in-house sales-- 14. Security-- 15. Executive housekeeping.
Summary: "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 647.94068 BAR (Browse shelf(Opens below)) 1 Available A511570B
Book City Campus City Campus Main Collection 647.94068 BAR (Browse shelf(Opens below)) 1 Available A503159B

Includes bibliographical references and index.

1. Introduction to hotel management-- 2. Hotel organization and the front office manager-- 3. Effective interdepartmental communications-- 4. Property management systems-- 5. Systemwide reservations-- 6. Revenue management-- 7. Guest registration-- 8. Managing the financials-- 9. Guest checkout-- 10. Preparation and review of the night audit-- 11. Managing hospitality-- 12. Training for hospitality-- 13. Promoting in-house sales-- 14. Security-- 15. Executive housekeeping.

"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher.

Machine converted from AACR2 source record.

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