Tourist customer service satisfaction : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
Material type: TextSeries: Routledge advances in tourism ; 18.Publisher: London ; New York : Routledge, 2010Description: ix, 193 pages ; 24 cmContent type:- text
- unmediated
- volume
- 0415578043
- 9780415578042
- 910.688 22
- G155.A1 N58 2010
Contents:
Defining encounter theory -- Encountering interactive roles -- Knowing the travel customer's role -- Managing the travel situation -- Positioning the travel provider -- Appealing to the travel and provider roles -- Nuances of interpersonal interactions -- Going beyond satisfaction to loyalty -- Where do we go from here?
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 910.688 NOE (Browse shelf(Opens below)) | 1 | Available | A451819B |
Includes bibliographical references and index.
Defining encounter theory -- Encountering interactive roles -- Knowing the travel customer's role -- Managing the travel situation -- Positioning the travel provider -- Appealing to the travel and provider roles -- Nuances of interpersonal interactions -- Going beyond satisfaction to loyalty -- Where do we go from here?
Machine converted from AACR2 source record.
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