Supply chain management best practices / David Blanchard.

Series from jacket.

Includes bibliographical references and index.

Part I. Introduction To Supply Chain Management -- 1. If Supply Chain is theAnswer, Then What's the Question? -- Flashpoints -- You Knew This Job Was Dangerous When You Took It -- The Big Picture -- The Supply Chain's Back Story -- Roadblocks On The Supply Chain Path -- Separating The Good From The Best -- 2. Anatomyof aSupply Chain -- Flashpoints -- Aerospace: Changing The Game, For Better Or Worse -- Automotive: Building Customer Loyalty For The Long Term -- Chemicals: Finding The Right Supply Chain Formula -- Consumer Packaged Goods: The Moment Of Truth -- Food And Beverage: Cutting Out The Middleman -- High-Tech /Electronics: Zero Latency -- Pharmaceuticals: Fighting Counterfeiters With RFID -- Retail: Customer Centricity -- 3. Supply Chain Metrics: Measuring Up to High Standards -- Flashpoints -- How To Prevent A Supply Chain Heart Attack -- What Makes A Supply Chain Leader? -- Measure Satisfaction -- Everybody's Talking About Benchmarking -- Do The Right Things -- Supply Chain Checkup -- Time For A Turnaround -- Learn The SCOR -- SCM For Dummies -- Follow The Roadmap -- Make It All Meaningful -- Part II. Traditional Core Processes Of Supply Chain Management -- 4. Planning and Forecasting: Headed for the Future -- Flashpoints -- A Bias Against Good Plans -- From Soup To S&OP -- No Time Like The Real Time -- The Truth Plays Out -- End-To-End Integration -- The First Shall Be First -- Analyze This -- A Happy Ending -- 5. Procurement: Go Right to the Source -- Flashpoints -- Giving Procurement Its Due -- Managing The Changes -- Keep Your Friends Close And Your Suppliers Closer -- Looking Backward To See Forward -- Working For Every Penny -- Ensuring A Healthy Supply Chain -- The War On Complexity -- It Seemed Like A Good Idea At The Time -- An Online Car Wreck -- A Rating Service For Buyers And Sellers -- 6. Manufacturing: Supply Chain on the Make -- Flashpoints -- A Direct Line To Supply Chain Success -- Better Decisions For The Customer -- Tying It All Together -- Digital Supply Chains -- Collaborating On Product Designs -- Nearly Perfect -- The Future Of Manufacturing -- 7. Transportation: Logisticsa la Mode -- Flashpoints -- Riding The Roads -- Regulations And Deregulation -- Fuel For Thought -- A Capacity For Change -- Know Thyself, And Thy Carrier, Too -- How To Achieve Sustainable Savings -- Collaboration Is A Two-Way Street -- A Carrier By Any Other Name -- Automate To Consolidate -- Get It There On Time -- 8. Distribution and Warehousing: Going with the Flow -- Flashpoints -- Virtual Inventory -- Cross-Docking, Compliance, And Collaboration -- Handle With Care -- Where The Rubber Meets The Load -- Can You Hear Me Now? -- Wireless In The Warehouse -- Turn, Turn, Turn -- Half-Full Or Half-Empty? -- How To Better Manage Your Warehouse -- 9. Site Selection: Location, Location, Location -- Flashpoints -- Striking The Proper Balance -- A Site For Sore Eyes -- Finding The Right Place -- A Look At Gillette's Distribution Network -- Cost Versus Service -- Match Your Network To Your Business Strategy -- How Much Is Too Much? -- Weighing The Intangibles -- Quality Over Quantity -- A Quick Guide To Site Selection -- 10. Globalization: It'sa Not-So-Small World -- Flashpoints -- Playing By Somebody Else's Rules -- Develop A Global Vision -- Friendly Nations -- Living In A Somewhat Flat World -- Keeping An Eye On China -- Take A Look For Yourself -- Finding The Next Global Hot Spot -- The Need For Supply Chain Visibility -- Closer To Home -- 11. Customer Service: Keeping the Customer Satisfied -- Flashpoints -- The Perfect Order -- The High Cost Of Imperfection -- One Good Return Deserves Another -- Supply Chain In Reverse -- Managing The Relationship -- Money In The Bank -- Supply Chain At Your Service -- A Culture Of Customer Satisfaction -- Part III. Supply Chain Strategies -- 12. 3PLs: When You'd Rather Not Do It Yourself -- Flashpoints -- A Shift To The Supply Chain Side -- Letting Somebody Else Do It -- Supply Chain Essentials And Nonessentials -- Finding Your Core Competency -- Square Pegs And Round Holes -- Think Strategically -- The Financial Impact Of Outsourcing -- Staying In Touch -- Going Beyond The 3PL Model -- Outpacing The Competition -- 13. Collaboration: Extending the Enterprise -- Flashpoints -- Mutually Beneficial Relationships -- Winning Small Victories -- Respecting Your Partners -- A Better Way To Sell Mouthwash -- A Nine-Step Program For CPFR -- Great Expectations, So-So Results -- More Reliability And Better Service -- Challenges In Supplier Management -- How To Get The Most Outof aRelationship -- 14. Security: Seeking Shelter from Supply Chain Storms -- Flashpoints -- Customs-Trade Partnership Against Terrorism -- Getting Countries To Talk To Each Other -- Sometimes Low-Tech Is As Good As High-Tech -- Taking Responsibility For Your Supply Chain -- Securing The Supply Chain -- Taking Steps Toward Effective Compliance -- Supply Chains at Risk -- An Investment Worth Making -- 15. RFID: A Game of Tags -- Flashpoints -- The ABCs Of RFID -- Proactive Replenishment -- In Search of Payback -- Tagging till the Cows Come Home -- Taking RFID Seriously -- Work the Bugs Out -- A Matter of Privacy -- No Need to be Passive -- 16. Green Supply Chains: It's Not Easy Going Green -- Flashpoints -- The Elephant In The Room -- Justifying The Cost -- Look For The Green Label -- The Carbon Footprint ofa Banana -- Sustainability Throughout the Supply Chain -- Good to Green -- How Big Blue Went Green -- Eco-Friendly Strategies -- Low-Hanging Fruit -- 17. Continuous Improvement: Lean on Me -- Flashpoints -- From Push to Pull -- The Toyota Way -- Don't Settle for Occasional Improvement -- Lean Principles -- Lean, Mean Flying Machine -- The Value of Teamwork -- Leaning In the Right Direction -- 18. The Supply Chain Profession: What Keeps You Up at Night? -- Flashpoints -- Talent Search -- Hiring Problem Solvers -- Training the Next Generation -- Optimizing the Workforce -- What Keeps You Up at Night? -- Gray Matters -- The Secret to Supply Chain Success.

Machine converted from AACR2 source record.