Communication : core interpersonal skills for health professionals / Gjyn O'Toole.

Includes glossary.

Includes bibliographical references and index.

Section One. The Significance of Interpersonal Communication in the Health Professions -- 1. Defining communication for health professionals -- Why learn how to communicate? - Everyone can communicate! -- Defining communication -- Effective communication requires mutual understanding -- Factors contributing to effective communication -- Summary -- References -- 2. The overall goal of communication for health professionals -- A model demonstrating the importance of communication -- The general purpose of communication for the health professions -- Summary -- References -- 3. The specific goals of communication for health professionals: 1 -- Making verbal introductions -- Providing information: A two-way process -- Summary -- References -- 4. The specific goals of communication for health professionals: 2 -- Gathering information -- Comforting: Encouraging versus discouraging -- Confronting unhelpful attitudes or beliefs -- Summary -- References -- Section Two. Developing Awareness to Achieve Effective Communication in the Health Professions -- 5. Awareness of and need for reflective practice -- The 'what' of reflection: A definition -- The result of reflection: Achieving self-awareness -- The 'why' of reflection: Reasons for reflecting -- The 'how' of reflection: Models of reflection -- Reflection upon barriers to experiencing, accepting and resolving emotions -- Summary -- References -- 6. Awareness of self -- Self-awareness: An essential tool -- The benefits of achieving self-awareness -- Beginning the journeyof self-awareness -- Individual values -- Is a health profession an appropriate choice? -- Values of a health professional -- Characteristics and abilities that enhance the practice of a health professional -- Personal unconscious needs -- Conflict between values and needs -- Perfectionism as a value -- Self-awareness of personal communication skills -- Self-awareness of skills for effective listening -- Barriers to listening -- Self-awareness about skills for effective speaking -- Preferences for managing information and resultant communicative behaviours -- Personality typology and resultant communicative behaviours -- Humour -- Summary -- References -- 7. Awareness of the 'other' -- The whole 'other' -- Who are the 'others'? -- What information will assist the health professional in relating to the 'other'? -- The purpose and benefit of respect -- Defining respect -- Demonstrating respect -- Physical aspects of the 'other' -- Emotional aspects of the 'other' -- Sexual aspects of the 'other' -- Cognitive aspects of the 'other' -- Social needs of the 'other' -- Spiritual needs of the 'other' -- Summary -- References -- 8. Awareness of different environments -- The physical environment -- The emotional environment -- The cultural environment -- The sexual environment -- The social environment -- The spiritual environment -- Summary -- References -- Section Three. Developing Core Skills in Communication -- 9. Communication with the whole person -- Defining the whole person -- Holistic care -- Holistic communication -- Summary -- References -- 10. 'Other'-centred communication -- Benefits of active listening -- Barriers to listening -- Preparing to listen -- Characteristics of effective listening -- Disengagement -- Summary -- References -- 11. Ethical communication -- Respect regardless of differences -- Honesty -- Clarification of expectations -- Consent -- Confidentiality -- Boundaries -- Ethical codes of behaviour /conduct -- Summary -- References -- Further reading -- Informed consent -- 12. Non-verbal communication -- The significance of non-verbal communication -- The benefits of non-verbal communication -- The effects of non-verbal communication -- The components of non-verbal communication -- Summary -- References -- 13. Stereotypes, judgement and communication -- Reasons to avoid stereotypical judgement when communicating -- Stereotypical judgement that relates to roles -- Developing attitudes that avoid stereotypical judgement -- Overcoming the power imbalance: Ways to demonstrate equality in a relationship -- Summary -- References -- 14. Conflict and communication -- Conflict during communication -- Resolving negative attitudes and emotions towards another -- Patterns of relating during conflict -- How to communicate assertively -- Summary -- References -- 15. Culturally appropriate communication -- Defining culturally appropriate communication -- Why consider cultural differences? -- Factors affecting culturally appropriate communication -- Managing personal cultural assumptions and expectations -- Strategies for demonstrating culturally appropriate communication -- Using an interpreter -- The culture of each health profession -- The culture of disease or ill-health -- Summary -- References -- 16. Communicating with indigenous peoples -- Correct use of terms -- The complexity of cultural identity -- Principles of practice for health professionals when working with indigenous peoples -- Summary -- References -- Further reading -- 17. Misunderstandings and communication -- Communication that produces misunderstanding -- Factors affecting mutual understanding -- Causes of misunderstandings -- Strategies to avoid misunderstandings -- Resolving misunderstandings -- Summary -- References -- 18. Remote communication -- Characteristics of remote forms of communication for the health professional -- Principles that govern professional remote communication -- Summary -- References -- Section Four. The Focus of Communication in the Health Professions: People -- Introduction -- 19. People experiencing strong emotions -- A person who behaves aggressively -- A person who experiences extreme distress -- A person who is reluctant to engage or be involved in communication or intervention -- 20. People in particular stages of the lifespan -- A child -- An adolescent -- A person who is older -- 21. People in particular roles -- A person who fulfils the role of carer for a person seeking assistance -- A person who fulfils the role of a colleague -- A person who fulfils the role of parent to a child requiring assistance -- A person who fulfils the role of single parent to a child requiring assistance -- A person who fulfils the role of a student -- Groups in the health professions -- References -- Further reading -- 22. People with particular conditions -- A person who has decreased cognitive function -- A person who experiences a life-limiting illness and their family -- A person experiencing a mental illness -- A person experiencing a hearing impairment -- A person experiencing a visual impairment -- References -- Further reading -- 23. People in particular contexts -- A person who experiences an emergency -- A person who experiences domestic abuse -- A person who speaks a different language to the health professional -- Glossary -- Index.

This text introduces health sciences students to the various interpersonal communication skills that are commonly used within health settings to establish relationships with clients and fellow professionals, and improve therapeutic outcomes. It focuses on developing self awareness and skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. Perspectives and examples are drawn from a wide range of health professions. The book includes activities that will enable students to reflect on their experiences and practice using the skills.

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