Conflict management in the workplace : how to manage disagreements and develop trust and understanding / Shay and Margaret McConnon.
Material type: TextPublisher: Oxford : How To Books, 2007Edition: 3rd edDescription: 131 p. : 24 cmISBN:- 9781845282479 (pbk.)
- 1845282477 (pbk.)
- 650.13 22
Contents:
Introduction: Language for conflict or co-operation? -- How the View Explains our Differences -- Differences in Personality Types -- Fight the Difference or Celebrate it? -- Are you Building a Bridge or a Barrier? -- Understand and Manage your Feelings -- Develop your Skills and Increase Your Choices -- Four Steps to Resolution -- Preventing Conflict -- Appendices -- What's Your Style? -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen and Talk -- At a Glance -- Case Study -- Successful Mediation.
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 650.13 MCC (Browse shelf(Opens below)) | 1 | Available | A360853B |
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Previous ed.: published as Resolving conflict. 2004.
Includes bibliographical references and index.
Introduction: Language for conflict or co-operation? -- How the View Explains our Differences -- Differences in Personality Types -- Fight the Difference or Celebrate it? -- Are you Building a Bridge or a Barrier? -- Understand and Manage your Feelings -- Develop your Skills and Increase Your Choices -- Four Steps to Resolution -- Preventing Conflict -- Appendices -- What's Your Style? -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen and Talk -- At a Glance -- Case Study -- Successful Mediation.
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