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Conflict management in the workplace : how to manage disagreements and develop trust and understanding / Shay and Margaret McConnon.

By: Contributor(s): Material type: TextTextPublisher: Oxford : How To Books, 2007Edition: 3rd edDescription: 131 p. : 24 cmISBN:
  • 9781845282479 (pbk.)
  • 1845282477 (pbk.)
Subject(s): DDC classification:
  • 650.13 22
Contents:
Introduction: Language for conflict or co-operation? -- How the View Explains our Differences -- Differences in Personality Types -- Fight the Difference or Celebrate it? -- Are you Building a Bridge or a Barrier? -- Understand and Manage your Feelings -- Develop your Skills and Increase Your Choices -- Four Steps to Resolution -- Preventing Conflict -- Appendices -- What's Your Style? -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen and Talk -- At a Glance -- Case Study -- Successful Mediation.
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Previous ed.: published as Resolving conflict. 2004.

Includes bibliographical references and index.

Introduction: Language for conflict or co-operation? -- How the View Explains our Differences -- Differences in Personality Types -- Fight the Difference or Celebrate it? -- Are you Building a Bridge or a Barrier? -- Understand and Manage your Feelings -- Develop your Skills and Increase Your Choices -- Four Steps to Resolution -- Preventing Conflict -- Appendices -- What's Your Style? -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen and Talk -- At a Glance -- Case Study -- Successful Mediation.

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