Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen.
Material type: TextPublisher: Sudbury, Mass. : Jones and Bartlett Publishers, [2009]Copyright date: ©2009Edition: Second editionDescription: xxxiv, 485 pages : illustrations ; 26 cmContent type:- text
- unmediated
- volume
- 0763755575
- 9780763755577
- Concepts, practice, and evidence
- 610.69 22
- R727.3 .V36 2009
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | South Campus South Campus Main Collection | 610.69 VAN (Browse shelf(Opens below)) | 1 | Available | A501173B | ||
Book | South Campus South Campus Main Collection | 610.69 VAN (Browse shelf(Opens below)) | 1 | Available | A501174B |
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Includes bibliographical references (pages 439-462) and index.
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
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