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Communication skills for health and social care / Bernard Moss.

By: Material type: TextTextPublisher: Los Angeles : SAGE, 2008Description: x, 212 pages ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1412922844
  • 9781412922845
  • 1412922852
  • 9781412922852
Subject(s): DDC classification:
  • 610.696 22
LOC classification:
  • HV29.7 .M67 2008
Contents:
Introduction -- Acceptance -- Active Listening -- Adult Learning -- Advising -- Advocacy -- Anti-discriminatory Practice -- Assessment -- Barrier Gestures -- Breaking Bad News -- Chairing Meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict Management -- Counselling -- Court Room Skills -- Ecompas -- Empathy -- Empowerment, Resilience and a Strengths Perspective -- Endings -- Establishing a Professional Relationship -- Feedback - Giving and Receiving -- Genograms -- Getting Unstuck -- Information Technology (IT) -- Interpreters -- Interviewing -- Learning Difficulties -- Loss -- Mediation Skills -- Non-verbal Communication -- Paraphrasing -- Part nership. Working -- Reflective Practice -- Religion -- Report Writing -- Resilience -- Spirituality -- Strenghts Perspective -- Summarising -- Supervision -- Talks and Presentations -- Telephone Skills -- Time Management -- Transference -- Whistle Blowing -- Wrong Messages.
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Includes bibliographical references and index.

Introduction -- Acceptance -- Active Listening -- Adult Learning -- Advising -- Advocacy -- Anti-discriminatory Practice -- Assessment -- Barrier Gestures -- Breaking Bad News -- Chairing Meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict Management -- Counselling -- Court Room Skills -- Ecompas -- Empathy -- Empowerment, Resilience and a Strengths Perspective -- Endings -- Establishing a Professional Relationship -- Feedback - Giving and Receiving -- Genograms -- Getting Unstuck -- Information Technology (IT) -- Interpreters -- Interviewing -- Learning Difficulties -- Loss -- Mediation Skills -- Non-verbal Communication -- Paraphrasing -- Part nership. Working -- Reflective Practice -- Religion -- Report Writing -- Resilience -- Spirituality -- Strenghts Perspective -- Summarising -- Supervision -- Talks and Presentations -- Telephone Skills -- Time Management -- Transference -- Whistle Blowing -- Wrong Messages.

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