Scorecard best practices : design, implementation, and evaluation / Raef Lawson, Toby Hatch, Denis Desroches.

Includes bibliographical references and index.

1. Introduction -- Shaps Study Overview -- Study Analysis Groups -- 2. Scorecard Systems Overview -- What Is A Scorecard System? -- Attributes Of Scorecard Systems -- Reasons For Implementing (Operational Versus Strategic) -- Impetus For A Scorecard System Initiative -- Benefits Of A Scorecard System -- Best Practice Organization Benefits -- Achieving Significant Benefits: International Results -- Use Of Scorecard Systems By Demographic Segment, Size, Industry -- What's Next? -- 3. Establishing Motivation -- Background -- Impetus For Implementation -- Use Of Targets -- Linking Performance Measures To Compensation And Rewards -- Aligning Measures And Employees To Organizational Goals -- Advertising Success -- Measures Used -- Software Features Made Available -- Communicating Appropriate Reasons For Scorecard Implementation -- Summary -- 4. Enabling A Supportive Organizational Environment -- Background -- Have Buy-In From Top Level Management -- Articulate And Communicate The Organizational Strategy -- Define And Communicate The Reasons For And Benefits Of Implementing A Scorecard System -- Align Human Capital To The Strategy -- Have A Strategy Champion To Maintain The Visibility Required To Be Successful -- Have Employees That Accept And Use The System -- Use A Feedback Loop To Understand Progress And Make Changes Where Required -- Suitable Automation -- Eventually Link To The Compensation And Reward Systems -- Use Consultants Appropriately -- Provide Adequate Time To Implement And Realize Benefits -- Have A System That Is Pervasive, But Implemented In Phases -- Summary -- 5. Design Of A Scorecard System I: The Organizing Framework -- Organizing Framework -- What Is An Organizing Framework And Why Do We Need One? -- Popular Frameworks -- Frameworks Typically Chosen -- Industry Example -- Can An Organization Have Multiple Frameworks? -- Multiple Frameworks Or Management Initiatives? -- Summary -- 6. Design Of A Scorecard System II: Other Issues -- Background -- Ties Between Measures And Organizational Strategy -- Linking Compensation With Performance -- A Pervasive Scorecard System -- Tracking The "Right" Measures -- Does Your Costing System Support Your Scorecard System? -- Self-Evaluation Questionnaire -- Summary -- 7. Implementation Strategies -- Communicating Scorecard Concepts -- Selling The Scorecard -- Organization Levels -- Approaches To Implementation -- Impact Of Implementation Approach -- Industry Differences -- Framework And Levels Of Implementation -- Plans For Future Roll-Out -- Updating Scorecards -- Summary -- 8. Implementation Issues -- Implementation Timeframe And Deadline -- Implementation Timeframe And Reason For Scorecard System Deployment -- Implementation Timeframe And The Approach -- Effect Of Rationale On Implementation -- Number Of Measures -- Time To Implement Scorecard Software -- Use Of External Consultants -- Consultants And Scorecard Automation -- Organizational Buy-In -- Scorecard And Other Performance /Cost Management Tools -- Summary -- 9. Scorecard Automation -- Need For Automation -- Extent Of Data And Report Automation -- Software Options -- Software Deployment -- Reporting Results -- System Functionality And Features -- System Flexibility -- Data Accessibility -- Summary -- 10. Best Practice Considerations Checklist -- Best Practice Considerations Checklist -- Appendix Case. Studies -- Suzano Petroquimica -- Fujitsu Services Oy -- First National Bank: Banking Operations -- Hospitality Services Company -- Financial Service Company -- Pfizer -- City Of Boston -- Entertainment Subscription Company.

"Scorecard Best Practices: Design, Implementation, and Evaluation expertly shows you how to bridge the gap between Scorecard theory and application through hands-on experiences and useful case studies. It is the one-stop resource you will turn to for the latest tools and know-how to implement corrective changes. Whether you are a CEO, CFO, CIO, vice president, or department manager, Scorecard Best Practices is the book you will keep at your fingertips to get your company running at maximum performance."--Publisher's website.

Machine converted from AACR2 source record.