90 world-class activities by 90 world-class trainers / Elaine Biech, editor.

Ch. 1. Change management -- Choosing structure to fit intentions / Phil Grosnick -- Benefits and risks / Peggy G. Hutcheson -- Change - but don't drop the customer / Muralidhar Rao and Max Rodrigues -- Hot buttons / Joanne G. Sujansky -- Ch. 2. Coaching, mentoring, and feedback -- How to be impressive when meeting someone new / Kevin Daley -- Admiration/fantasy exercise / Beverly Kaye -- 360 feedback / Stephen K. Merman -- The last time you were appreciated / Bob Nelson -- Ch. 3. Communication -- The truth be known / Dianna Booher -- Learn to drive a motorcycle - with style / Marjorie Brody -- Hello! hello! can you hear me now?! / Debra A. Dinnocenzo -- Picture that / Deborah Dumaine -- Mute instructions / Jaime Galvez -- Domination identification / Kristina Gow -- Metaphorically speaking / Ann Herrmann-Nehdi -- Open their fists / Elliott Masie -- Line up! / Agnieszka Niziol-Kaplucha -- Four facts / Bob Pike -- The shape of things to come / Suzanne Adele Schmidt -- Ch. 4. Conflict and collaboration -- Force follows force blindly / Thomas Crum -- The cost of conflict / Herb Kindler -- Resolving conflict : easy as ABCD / Darryl L. Sink -- Magic matters / Richard T. Whelan -- Cross the line / Joe Willmore -- Ch. 5. Creativity -- Creativity and collaboration eggsperiment / Mimi Banta -- Doubling up on creativity / M. K. Key -- What's in the box? / Lenn Millbower -- Scavenger bingo / Steve Sugar -- Tell me why / Arthur B. VanGundy -- Ch. 6. Customer service -- Special delivery / Chip R. Bell -- A customer service dream / William J. Rothwell and Dennis E. Gilbert -- Ch. 7. Diversity and differences -- Building cross-cultural awareness / Carol J. Friday -- Animal magnetism / Phil Green -- Diversity crossword puzzle / Julie O'Mara -- Inspirational parables in the multiethnic swirl / Edwina Pio -- Ch. 8. Leadership -- Developing your leadership point of view / Marjorie Blanchard -- Quotable leaders / Marlene Caroselli -- Credo memo / Jim Kouzes -- Board of encouragement / Jean G. Lamkin -- Leadership beanbag volleyball / Robert C. Preziosi -- Laser beam bounce / Lorraine L. Ukens -- Ch. 9. Organizations and process improvement -- Diagramming a complex system / Mary L. Broad -- Process improvement in action / Richard Chang -- Training vehicles / Jack Zenger -- Ch. 10. Self-management : time, meetings, and values -- What's your priority? / Jean Barbazette -- Meeting norms / John H. O. Purnell -- Balancing your week / Benoit Savard and Daniel Genest -- Prioritize your values / Bob Younglove -- Ch. 11. Solving problems and making decisions -- Test for consensus : a straw poll / Kristin J. Arnold -- Six thinking hats quick assessment / Edward de Bono -- Three-stage, successive, rotating group problem resolution / David W. Jamieson -- Tri-state : a multiple role play / Hank B. Karp -- Oh, you animal / Richard V. Michaels -- Ch. 12. Teamwork -- Paper bridge / Dave Arch -- T-shirt team / Elaine Biech -- Tower team / Barbara Pate Glacel -- Commonalities and uniquenesses / Barbara A. Glanz -- Our similarities / Takako Kawashima -- Personal responsibility pledge / Jeffrey Russell and Linda Russell -- What do we know about teams? / Mary B. Wacker -- The paper project / Edie West -- Ch. 13. Trainer and speaker skills -- Stand-up skills / Geoff Bellman -- Eyecatching / Bjorn Fiedler -- Ten requirements for effective training / Donald L. Kirkpatrick -- Ch. 14. Tools for trainers -- Bearly there / Pole R. Bear -- Are you sure? / Andy Beaulieu -- Online Q & A / Zane L. Berge -- Birds-of-a-feather / Sharon L. Bowman -- Four corners exercise / Stephen L. Cohen -- People hunt / Lois B. Hart -- Question queue / Patricia A. McLagan -- Penny for your thoughts / Beth A. Schimel -- Hit or myth / Harold D. Stolovitch and Erica J. Keeps -- We're all a piece of the puzzle / Linda Byars Swindling -- Thirty-five / Sivasailam "Thiagi" Thiagarajan -- Getting senior managers to think creatively / William N. Yeomans -- Ch. 15. Icebreakers and energizers -- Incorporation / B. Kim Barnes -- Little-known fact / Pat Cataldo -- What's my line? / Peter R. Garber -- At the movies / Karen Lawson -- On time top ten trivia / Dana Gaines Robinson and James C. Robinson -- Alphabet adjectives / Max Rodrigues -- Bingo / Edward E. Scannell -- Penny toss / Michal Foriest Settles -- Ch. 16. Closure : reviewing content and transferring knowledge -- Race to remember / Brooke Broadbent -- I got it / Fanny Caballero -- Reviewing and reinforcing with a beat / Robert "Bob" W. Lucas -- Quick content quiz / Anntoinette "Toni" Lucia -- Overcoming barriers / Jack J. Phillips -- Word wheel / Bill Sewell -- Index card match / Mel Silberman.

Machine converted from AACR2 source record.