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The managed heart : commercialization of human feeling / Arlie Russell Hochschild.

By: Material type: TextTextPublisher: Berkeley, Calif. : University of California Press, 2003Edition: Twentieth anniversary editionDescription: xii, 327 pages ; 21 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0520239334
  • 9780520239333
Subject(s): DDC classification:
  • 152.4 21
LOC classification:
  • BF531 .H62 2003
Contents:
1. Exploring the Managed Heart -- 2. Feeling as Clue -- 3. Managing Feeling -- 4. Feeling Rules -- 5. Paying Respects with Feeling: The Gift Exchange -- 6. Feeling Management: From Private to Commercial Uses -- 7. Between the Toe and the Heel: Jobs and Emotional Labor -- 8. Gender, Status, and Feeling -- 9. The Search for Authenticity -- Afterword to the Twentieth Anniversary Edition -- App. A. Models of Emotion: From Darwin to Goffman -- App. B. Naming Feeling -- App. C. Jobs and Emotional Labor -- App. D. Positional and Personal Control Systems.
Review: "In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 152.4 HOC (Browse shelf(Opens below)) 1 Available A370452B
Book City Campus City Campus Main Collection 152.4 HOC (Browse shelf(Opens below)) 1 Available A370451B

Originally published: Berkeley : University of California Press, c1983.

Includes bibliographical references (pages 287-315) and index.

1. Exploring the Managed Heart -- 2. Feeling as Clue -- 3. Managing Feeling -- 4. Feeling Rules -- 5. Paying Respects with Feeling: The Gift Exchange -- 6. Feeling Management: From Private to Commercial Uses -- 7. Between the Toe and the Heel: Jobs and Emotional Labor -- 8. Gender, Status, and Feeling -- 9. The Search for Authenticity -- Afterword to the Twentieth Anniversary Edition -- App. A. Models of Emotion: From Darwin to Goffman -- App. B. Naming Feeling -- App. C. Jobs and Emotional Labor -- App. D. Positional and Personal Control Systems.

"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET.

Machine converted from AACR2 source record.

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