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Turning conflict into profit : a roadmap for resolving personal and organizational disputes / Larry Axlerod and Rowland (Roy) Johnson.

By: Contributor(s): Material type: TextTextPublisher: Edmonton : University of Alberta Press, [2005]Copyright date: ©2005Description: xii, 293 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 088864440X
  • 9780888644404
Other title:
  • Turning conflict into profit : A roadmap for resolving personal and organisational disputes
Subject(s): DDC classification:
  • 303.69 22
Contents:
1. Conflict defined -- 2. The conflict trap : denial, despair, and detachment -- 3. The costs of conflict -- 4. Conflict within : the psychology of conflict -- 5. Conflict among : the interpersonal manifestation of conflict -- 6. Conflict across : the cultural roots of conflict -- 7. Moving through the narrow place -- 8. The profit track : insight, inspiration, and investment -- 9. Step 1 - tap the energy -- 10. Step 2 - find the learning -- 11. Step 3 - build relationships -- 12. Step 4 - cultivate innovation -- 13. Step 5 - make better decisions -- 14. Putting it all together.
Review: "Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how "leaning into conflict" not only defuses workplace tensions but also releases blocked energy into positive channels." "Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growing and achievement."--BOOK JACKET.
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Includes bibliographical references (pages 267-271) and index.

1. Conflict defined -- 2. The conflict trap : denial, despair, and detachment -- 3. The costs of conflict -- 4. Conflict within : the psychology of conflict -- 5. Conflict among : the interpersonal manifestation of conflict -- 6. Conflict across : the cultural roots of conflict -- 7. Moving through the narrow place -- 8. The profit track : insight, inspiration, and investment -- 9. Step 1 - tap the energy -- 10. Step 2 - find the learning -- 11. Step 3 - build relationships -- 12. Step 4 - cultivate innovation -- 13. Step 5 - make better decisions -- 14. Putting it all together.

"Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how "leaning into conflict" not only defuses workplace tensions but also releases blocked energy into positive channels." "Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growing and achievement."--BOOK JACKET.

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