The little book of cases in hospitality management : stories from industry practitioners / D.V. Tesone, Peter Ricci.

Productivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Management and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge -- --

Case 1. Productivity enhancement -- Case 2. Leading a turnaround strategy -- Case 3. Value-added restaurant service -- Case 4. Training strategies -- Case 5. Turnaround strategies and employee relations -- Case 6. Rules and progressive discipline -- Case 7. A new management assignment -- Case 8. Dealing with problem employees -- Case 9. The restaurant -- Case 10. Career paths -- Case 11. A comparison of management styles -- Case 12. Management and employee motivation -- Case 13. The department transfer -- Case 14. The training scenario -- Case 15. Managers' reputations -- Case 16. Coaching, counseling, and discipline -- Case 17. The special restaurant -- Case 18. Subjective management practices -- Case 19. Job opportunities -- Case 20. Human resource management overview -- Case 21. Recruitment and retention -- Case 22. Employee productivity and value-added management -- Case 23. Legal compliance -- Case 24. Employee relations and retention -- Case 25. Employee retention -- Case 26. Legal compliance -- Case 27. Recruitment and selection -- Case 28. Employee training and needs assessment -- Case 29. Employee compensation -- Case 30. Performance appraisals and management responsibility -- Case 31. Management communications and employee relations -- Case 32. Leadership development -- Case 33. Employee motivation and recognition programs -- Case 34. Starting and running an HR office -- Case 35. The invisible car -- Case 36. Taking care of the elderly -- Case 37. There's a mouse in the house -- Case 38. Forty-eight hours -- Case 39. Don't park here -- Case 40. The confused consultant -- Case 41. Can you float me a loan? -- Case 42. The "sick" van -- Case 43. The prejudiced housekeeper -- Case 44. The overnight "vigil" -- Case 45. The disappearing dodge.

"The Little Book of Cases in Hospitality Management: Stories from Industry Practitioners provides students of Hospitality Management with forty-five case studies concerning lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation, and entertainment. Each of the cases in this book is taken from the real-life experiences of managers working in the hospitality industry."--BOOK JACKET.

Machine converted from AACR2 source record.