Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals / David B. Lipsky, Ronald L. Seeber and Richard Fincher.

Part One: The evolution of conflict management systems. Introduction: The emergence of conflict management -- Forces of change : the transformation of the social contract in the workplace -- The rise of alternative dispute resolution -- New strategies of conflict management : the emergence of a new paradigm -- Part Two: The establishment of conflict management systems. Design of conflict management systems : internal features -- Design of conflict management systems : external features -- Implementation of conflict management systems -- Evaluation of conflict management systems -- Part Three: The future of conflict nanagement systems. Barriers to the growth of conflict management systems -- The future of workplace dispute resolution -- Appendix A: A list of corporations and other organizations studied by the authors and referred to in this book -- Appendix B: Glossary of terms.