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Defensive design for the Web : how to improve error messages, help, forms, and other crisis points / Matthew Linderman with Jason Fried.

By: Contributor(s): Material type: TextTextSeries: Voices that matterPublisher: Indianapolis, Ind. : New Riders, [2004]Copyright date: ©2004Description: xvii, 246 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 073571410X
  • 9780735714106
Subject(s): DDC classification:
  • 006.76 22
LOC classification:
  • TK5105.888 .L547 2004
Available additional physical forms:
  • Also issued online.
Contents:
1. Understanding Defensive Design -- 2. Show the Problem -- 3. Language Matters -- 4. Bulletproof Forms -- 5. Missing in Action -- 6. Lend a Helping Hand -- 7. Get Out of the Way -- 8. Search and Rescue -- 9. Out of Stocks and Unavailable Items -- 10. The Contingency Design Test -- Contingency Design.
Summary: No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals show you how. Defensive design is like defensive driving brought to the Web. Just as drivers must always be on the lookout for dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Good site defense can make or break the customer experience. This book contains hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. You'll learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. You'll also explore how to evaluate your own site's defensive design and improve it over the long term.--From publisher description.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 006.76 DEF (Browse shelf(Opens below)) 1 Available A259976B

Includes index.

"37signals.".

1. Understanding Defensive Design -- 2. Show the Problem -- 3. Language Matters -- 4. Bulletproof Forms -- 5. Missing in Action -- 6. Lend a Helping Hand -- 7. Get Out of the Way -- 8. Search and Rescue -- 9. Out of Stocks and Unavailable Items -- 10. The Contingency Design Test -- Contingency Design.

No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals show you how. Defensive design is like defensive driving brought to the Web. Just as drivers must always be on the lookout for dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Good site defense can make or break the customer experience. This book contains hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. You'll learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. You'll also explore how to evaluate your own site's defensive design and improve it over the long term.--From publisher description.

Also issued online.

Machine converted from AACR2 source record.

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