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Managing the unexpected : assuring high performance in an age of complexity / Karl E. Weick, Kathleen M. Sutcliffe.

By:

Weick, Karl E [author.]

Contributor(s):

Sutcliffe, Kathleen M, 1950- [author.]

Material type: Text

TextSeries: University of Michigan Business School management seriesPublisher: San Francisco : Jossey-Bass, [2001]Copyright date: ©2001Edition: First editionDescription: xvi, 200 pages ; 24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0787956279
9780787956271

Subject(s):

DDC classification:

658.4056 21

LOC classification:

HD49 .W45 2001

Online resources:

Contributor biographical information

Contents:

Series Foreword / Robert E. Quinn -- 1. Managing the Unexpected: What Business Can Learn from High Reliability Organizations -- 2. The Expected - and the Unexpected -- 3. A Closer Look at Process and Why Planning Can Make Things Worse -- 4. Assessing Your Capabilities for Assured Performance -- 5. Organizational Culture and the Unexpected -- 6. How to Manage Mindfully.

Review: "Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to threats with flexibility rather than rigidity. Their practical, solutions-oriented approach includes numerous case studies demonstrating "mindful" practices and enables readers to assess and implement mindfulness in their own organizations."--BOOK JACKET.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	North Campus North Campus Main Collection	658.4056 WEI (Browse shelf(Opens below))	1	Available		A289034B

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Previous								Next
Previous	658.4052 FIS Getting to yes : negotiating agreement without giving in /	658.4052 NEG Negotiation : readings, exercises, and cases /	658.4052 NEG Negotiation : readings, exercises, and cases /	658.4056 WEI Managing the unexpected : assuring high performance in an age of complexity /	658.406 KOT Our iceberg is melting : changing and succeeding under any conditions /	658.406 KOT Our iceberg is melting : changing and succeeding under any conditions /	658.406 KOT The heart of change : real-life stories of how people change their organizations /	Next

Includes bibliographical references (pages 175-189) and index.

"Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to threats with flexibility rather than rigidity. Their practical, solutions-oriented approach includes numerous case studies demonstrating "mindful" practices and enables readers to assess and implement mindfulness in their own organizations."--BOOK JACKET.

Machine converted from AACR2 source record.

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