The art of managing everyday conflict : understanding emotions and power struggles / Erik A. Fisher and Steven W. Sharp.

Includes bibliographical references (page 233) and index.

1. Introduction -- 2. Hierarchical power systems and how they cause conflict -- 3. Equity power systems and how they remove conflict -- 4. The problem with all-or-nothing situations -- 5. The players -- 6. The role of emotion -- 7. Communicating emotion -- 8. Emotions viewed as strong or powerful -- 9. Emotions viewed as weak or less powerful -- 10. Conflict and power struggles within the self -- 11. Power and the family -- 12. Power and intimate relationships -- 13. Power in the workplace -- 14. Understanding power struggles and conflict -- 15. So, what do I do now? conflict resolution strategies -- 16. Putting it all together -- App. Comprehensive list of emotions.

"This book discusses the "hows" and "whys" of conflict and provides easy-to-use solutions for most situations." "Since conflict results from how we view our own power, and emotion is at the core of these views, we must begin by looking closely at our emotions. Fisher and Sharp guide us toward pinpointing our emotions and seeing how they move us into playing one of the classic roles in conflict: Victim, Persecutor, Instigator, or Rescuer. They also describe how emotions can have productive purposes, and how they can be used to minimize and remove serious conflict from our lives." "This book includes vignettes, anecdotes, personal inventories, illustrations, and concrete exercises, making it perfect for general readers and students of psychology, sociology, business management, human resources and family studies."--BOOK JACKET.

Machine converted from AACR2 source record.