Resolving conflict : establish trusting and productive relationships in the workplace / Shay & Margaret McConnon.
Material type:
TextPublisher: Oxford : Communicators, 2002Description: 143 pages : illustrations, portraits ; 20 cmContent type: - text
- unmediated
- volume
- 185703774X
- 9781857037746
- 650.13
Contents:
How The View Explains Our Differences -- Differences In Personality Types -- Fight The Difference Or Celebrate It? -- Are You Building A Bridge Or A Barrier? -- Understand And Manage Your Feelings -- Develop Your Skills And Increase Your Choices -- Four Steps To Resolution -- Preventing Conflict -- Appendices: -- What's Your Style -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen And Talk At A Glance.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 650.13 MCC (Browse shelf(Opens below)) | 1 | Available | A409759B |
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Includes bibliographical references.
How The View Explains Our Differences -- Differences In Personality Types -- Fight The Difference Or Celebrate It? -- Are You Building A Bridge Or A Barrier? -- Understand And Manage Your Feelings -- Develop Your Skills And Increase Your Choices -- Four Steps To Resolution -- Preventing Conflict -- Appendices: -- What's Your Style -- Resolution Route -- Handling Accusations -- Group Conflict -- Listen And Talk At A Glance.
Machine converted from AACR2 source record.
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