Skills for resolving conflict : creating effective solutions through co-operative problem solving / E. Wertheim [and others].
Material type: TextPublisher: Emerald, Vic. : Eruditions Publishing, 1998Description: viii, 188 pages ; 26 cmContent type:- text
- unmediated
- volume
- 186491002X
- 9781864910025
- 303.69 22
- HD42 .S54 1998
- HD42 .S54 1998
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 303.69 SKI (Browse shelf(Opens below)) | 1 | Available | A194502B | ||
Book | City Campus City Campus Main Collection | 303.69 SKI (Browse shelf(Opens below)) | 1 | Available | A194505B |
Includes bibliographical references (pages 176-182) and index.
Section A. Approaches to conflict -- 1. Recognising conflict and conflict management styles -- 2. How conflict escalates -- Section B. The Co-operative Problem Solving Model and Basic Skills -- 3. Analysing the conflict: exploring interests -- 4. Delving deeper into interests -- 5. Skills for communicating -- 6. Expanding the options -- 7. Reaching a win-win solution -- 8. Considering alternatives to a negotiated agreement -- Section C. Advanced Skills for Resolving Conflicts -- 9. Building relationships -- 10. Emotions during conflict -- 11. Blocks to co-operative negotiating -- 12. Using guidelines in conflicts -- 13. Involving a third party -- 14. Organisational and multi-party disputes -- Conclusion: The broad social context of co-operative problem solving.
Tertiary students.
Machine converted from AACR2 source record.
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