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Skills for resolving conflict : creating effective solutions through co-operative problem solving / E. Wertheim [and others].

By: Material type: TextTextPublisher: Emerald, Vic. : Eruditions Publishing, 1998Description: viii, 188 pages ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 186491002X
  • 9781864910025
Subject(s): DDC classification:
  • 303.69 22
LOC classification:
  • HD42 .S54 1998
  • HD42 .S54 1998
Contents:
Section A. Approaches to conflict -- 1. Recognising conflict and conflict management styles -- 2. How conflict escalates -- Section B. The Co-operative Problem Solving Model and Basic Skills -- 3. Analysing the conflict: exploring interests -- 4. Delving deeper into interests -- 5. Skills for communicating -- 6. Expanding the options -- 7. Reaching a win-win solution -- 8. Considering alternatives to a negotiated agreement -- Section C. Advanced Skills for Resolving Conflicts -- 9. Building relationships -- 10. Emotions during conflict -- 11. Blocks to co-operative negotiating -- 12. Using guidelines in conflicts -- 13. Involving a third party -- 14. Organisational and multi-party disputes -- Conclusion: The broad social context of co-operative problem solving.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 303.69 SKI (Browse shelf(Opens below)) 1 Available A194502B
Book City Campus City Campus Main Collection 303.69 SKI (Browse shelf(Opens below)) 1 Available A194505B

Includes bibliographical references (pages 176-182) and index.

Section A. Approaches to conflict -- 1. Recognising conflict and conflict management styles -- 2. How conflict escalates -- Section B. The Co-operative Problem Solving Model and Basic Skills -- 3. Analysing the conflict: exploring interests -- 4. Delving deeper into interests -- 5. Skills for communicating -- 6. Expanding the options -- 7. Reaching a win-win solution -- 8. Considering alternatives to a negotiated agreement -- Section C. Advanced Skills for Resolving Conflicts -- 9. Building relationships -- 10. Emotions during conflict -- 11. Blocks to co-operative negotiating -- 12. Using guidelines in conflicts -- 13. Involving a third party -- 14. Organisational and multi-party disputes -- Conclusion: The broad social context of co-operative problem solving.

Tertiary students.

Machine converted from AACR2 source record.

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