Communication and health in a multi-ethnic society / Mark Robinson.

Pt. 1. Communication barriers. 1. Process barriers. 2. Structural barriers -- Pt. 2. Intervention studies. 3. Intervention studies: service development. 4. Intervention studies: advocates and linkworkers. 5. Intervention studies: interpreters. 6. Intervention studies: training. 7. Intervention studies: health education programmes and resources. 8. Conclusions. App. 3. Search strategies example: PsychLIT.

"Communication and cultural diversity have become key focus areas as the health service engages with goals of health improvement and equity." "This book provides a review of recent research, with a particular focus on health communication interventions concerning service users who may lack fluency in English. The book shows that meeting the needs of all health service users, including disadvantaged groups, depends on both structures and processes of communication." "This book will prove invaluable to healthcare professionals and medical students, academics, practitioners, service managers and policy makers concerned with improving health services for minority ethnic groups."--BOOK JACKET.