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The new sociotech : graffiti on the long wall / Elayne Coakes, Dianne Willis, and Raymond Lloyd-Jones (eds.).

By: Contributor(s): Material type: TextTextSeries: Computer supported cooperative workPublisher: London : Springer, [2000]Copyright date: ©2000Description: xvi, 256 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1852330406
  • 9781852330408
Subject(s): DDC classification:
  • 303.4834 21
LOC classification:
  • T58.5 .N49 2000
Contents:
Part I. Tracing the Foundations : -- 1. Graffiti on the Long Wall: A Socio Technical Conversation / Elayne Coakes, Dianne Willis and Raymond Lloyd-Jones -- 2. Tracing the Roots: The Influence of Socio-Technical Principles on Modern Organisational Change Practices / Bjern Erik Munkvold -- Part II. The Writing on the Wall : -- 3. Technology and Freedom: A Socio-Technical Approach / Enid Mumford -- 4. Searching for New Grounds in STS: Beyond Open Systems Thinking / Frans M. van Eijnatten and E.G. Lieke Hoogerwerf -- 5. Sociotechnical Perspectives on Emergence Phenomena / Angela Lin and Tony Cornford -- 6. From Socio-Technical to Critical Complementarist: A New Direction for Information Systems Development / Steve Clarke and Brian Lehaney. -- 7. Socio-Technical Systems: Technique or Philosophy? / David Sutton -- 8. Sociotechnical Design and Economic Objectives / Richard T. Grenci -- 9. The Role of Socio-Technical Thinking in the Information Systems Curriculum in UK Universities / Brian Hopkins -- 10. Balancing at the Edge of Chaos in a Sociotechnical World / Kay Fielden -- Part III. Re-Design : -- 11. Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems / Andrew Dillon -- 12. Enhancing IS Quality through Design-Based Documentation Production / David Tuffley -- 13. Design: A Better Way for Making Systems / John Nicholls -- Part IV. Transforming the Long Wall : -- 14. Information Systems Implementation and Organisational / Change: A Socio-Technical Systems Approach Margaret T. O'Hara, C. Bruce Kavan and Richard T. Watson -- 15. Virtual Dynamics and Socio-Technical Systems / Eliat Aram -- 16. Knowledge Sharing in Virtual Organizations: The Effects of Task, Role, Status, and Network Structure / Manju K. Ahuja -- 18. Co Le ARN: Collaborative Learning and Action Research Networkommunications / Annette Karseras -- 19. Stop Information Technology from Undermining Group Autonomy / Markku I. Nurminen and Antti K. Tuomisto -- 20. A Socio-Technical Approach to Social Learning Analysis in the Australian Defence Force / Leoni Warne -- 21. Technology, Organisation and Qualifications in Software Development / Stefan Berndes and Uwe Lunstroth -- --
Part I. Tracing the Foundations : -- 1. Graffiti on the Long Wall: A Socio Technical Conversation / Elayne Coakes, Dianne Willis and Raymond Lloyd-Jones -- 2. Tracing the Roots: The Influence of Socio-Technical Principles on Modern Organisational Change Practices / Bjern Erik Munkvold -- 2.1. Introduction -- 2.2. Socio-Technical Principles and Methodologies -- 2.3. Organisational Design -- 2.4. IS Development and Implementation -- 2.5. Conclusion and Implications -- Part II. The Writing on the Wall : -- 3. Technology and Freedom: A Socio-Technical Approach / Enid Mumford -- 3.1. Technical Progress -- 3.2. Ideas on Freedom -- 3.3. Computers, Freedom and Work -- 3.4. Information, Technology and Freedom -- 3.5. Participation and Freedom -- 3.6. Freedom, Participation and the Future -- 4. Searching for New Grounds in STS: Beyond Open Systems Thinking / Frans M. van Eijnatten and E.G. Lieke Hoogerwerf -- 4.1. Introduction -- 4.2. Dutch Integral Organisational Renewal -- 4.3. l OR Evaluated -- 4.4. Desirable Futures for Integral Organisational Renewal -- 4.5. Conclusions -- 5. Sociotechnical Perspectives on Emergence Phenomena / Angela Lin and Tony Cornford -- 5.1. Introduction -- 5.2. Sociotechnical Ideas and Principles -- 5.3. Sociotechnical Reflections -- 5.4. Design and "Matching" -- 5.5. Design and Emergence -- 5.6. Emergence in Organisations -- 5.7. Sociotechnical Principles and "In-use" Design -- 5.8. Summary and Conclusions -- 6. From Socio-Technical to Critical Complementarist: A New Direction for Information Systems Development / Steve Clarke and Brian Lehaney. -- 6.1. Introduction -- 6.2. Information Systems Development: The Functionalist View -- 6.3. Information Systems Development: The Interpretivist View -- 6.4. The Socio-Technical Approach -- 6.5. Information Systems Development: The Complementarist View -- 6.6. Lessons Learned and Signposts for the Future -- 7. Socio-Technical Systems: Technique or Philosophy? / David Sutton -- 7.1. Introduction -- 7.2. Forms of STS -- 7.3. Type III STS in Use -- 7.4. Summary -- 8. Sociotechnical Design and Economic Objectives / Richard T. Grenci -- 8.1. Introduction -- 8.2. Sociotechnical Perspectives -- 8.3. Design Implications -- 8.4. Lessons for the Future -- 9. The Role of Socio-Technical Thinking in the Information Systems Curriculum in UK Universities / Brian Hopkins -- 9.1. Introduction -- 9.2. The Early Years -- 9.3. The Process of Reflection -- 9.4. The Continuing Struggle -- 9.5. Our Refusal to Engage -- 9.6. Lessons Learned -- 9.7. Future Prospects -- 10. Balancing at the Edge of Chaos in a Sociotechnical World / Kay Fielden -- 10.1. Introduction -- 10.2. The Learning Environment -- 10.3. Research Method -- 10.4. Sociotechnical Principles -- 10.5. Managing Change at the Edge of Chaos -- 10.6. The Importance of Initial Conditions -- 10.7. Participation -- 10.8. Control versus Self-Organising Systems -- 10.9. Self and Others in Complex Human Activity Systems -- 10.10. Innovation in Education -- 10.11. Lessons Learned -- 10.12. Conclusion -- Part III. Re-Design : -- 11. Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems / Andrew Dillon -- 11.1. Introduction -- 11.2. Usability Engineering -- 11.3. The Impact of Socio-Technical Theory on Information Technology Design -- 11.4. Developing Humanly Acceptable Information Systems -- 11.5. Reconciliation? -- 11.6. Lessons for Learning -- 11.7. Practical Hints and Tips -- 12. Enhancing IS Quality through Design-Based Documentation Production / David Tuffley -- 12.1. Introduction -- 12.2. A Problem Observed -- 12.3. IS Quality and Documentation -- 12.4. Participation and User Satisfaction: The Need for "Integrative Processes" -- 12.5. Bridging the Gap -- 12.6. A Solution to the Problem -- 12.7. Summary -- 13. Design: A Better Way for Making Systems / John Nicholls -- 13.1. Introduction -- 13.2. The Technical Basis of Computing -- 13.3. The Human Dimension -- 13.4. The Case for Design -- 13.5. History of Design -- 13.6. Systems Development as Design -- 13.7. Agenda for Research and Action -- 13.8. Summary -- Part IV. Transforming the Long Wall : -- 14. Information Systems Implementation and Organisational / Change: A Socio-Technical Systems Approach Margaret T. O'Hara, C. Bruce Kavan and Richard T. Watson -- 14.1. Introduction -- 14.2. Organisational Change -- 14.3. Some Illustrative Cases -- 14.4. Managerial Implications -- 14.5. Hints and Tips -- 14.6. Conclusion -- 15. Virtual Dynamics and Socio-Technical Systems / Eliat Aram -- 15.1. Introduction -- 15.2. Networking Technologies and the Individual -- 15.3. Networking Technologies and the Group -- 15.4. Networking Technologies and the System as a Whole: The Paradox of the Primary Task -- 15.5. Conclusion -- 16. Knowledge Sharing in Virtual Organizations: The Effects of Task, Role, Status, and Network Structure / Manju K. Ahuja -- 16.1. Introduction -- 16.2. Knowledge Sharing in Virtual Groups -- 16.3. Data and Method -- 16.4. Results -- 16.5. Conclusions -- 17. Adaptive Processes for Achieving Socio-Technical Fit in Computer Supported Co-operative Work Groups Sajda Qureshi and Doug Vogel -- 17.1. Introduction -- 17.2. Organisational Challenges -- 17.3. A Large Multi-National Company -- 17.4. An International Network of Organisations -- 17.5. Linked Educational Teams -- 17.6. Achieving Socio-Technical Fit in CSCW Groups -- 17.7. Summary, Lessons Learnt and Conclusion -- 18. Co Le ARN: Collaborative Learning and Action Research Networkommunications / Annette Karseras -- 18.1. Introduction -- 18.2. The Seedbed for Co Le ARN -- 18.3. Electronic Communications and Participation -- 18.4. Co-determination and Intentionality -- 18.5. Co Le ARN and SOLARI -- 18.6. Knowledge in Post-positivist Research -- 18.7. The Collaborative Arena Extended: "On-site" and "Off-site" Dialogue -- 18.8. Group Purpose: The "Abbey Agreement" -- 18.9. Facilitating Network Communications -- 18.10. Points for Ongoing Learning -- 19. Stop Information Technology from Undermining Group Autonomy / Markku I. Nurminen and Antti K. Tuomisto -- 19.1. Introduction -- 19.2. Socio-Technical Approaches -- 19.3. IT in Socio-Technical Approaches -- 19.4. Case in Point -- 19.5. Autonomy of the Technical System -- 19.6. Boundary in Terms of Resources -- 19.7. Boundary in Terms of Task Performane -- 19.8. Inside the Boundary -- 19.9. Lessons Learned -- 19.10. Conclusions -- 20. A Socio-Technical Approach to Social Learning Analysis in the Australian Defence Force / Leoni Warne -- 20.1. Introduction -- 20.2. Pilot Study -- 20.3. Social Learning in the Wing HQ: A Discussion of Findings -- 20.4. Conclusion -- 21. Technology, Organisation and Qualifications in Software Development / Stefan Berndes and Uwe Lunstroth -- 21.1. Introduction -- 21.2. Interdependence of Technology, Organisation and Qualifications -- 21.3. Keeping Up with the Demands for New Qualifications -- 21.4. Difficulties in Introducing an Organisational Change -- 21.5. Perspectives of Fostering Continuous Learning -- 21.6. Generalisation of Results and Summary.
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Includes bibliographical references and index.

Part I. Tracing the Foundations : -- 1. Graffiti on the Long Wall: A Socio Technical Conversation / Elayne Coakes, Dianne Willis and Raymond Lloyd-Jones -- 2. Tracing the Roots: The Influence of Socio-Technical Principles on Modern Organisational Change Practices / Bjern Erik Munkvold -- Part II. The Writing on the Wall : -- 3. Technology and Freedom: A Socio-Technical Approach / Enid Mumford -- 4. Searching for New Grounds in STS: Beyond Open Systems Thinking / Frans M. van Eijnatten and E.G. Lieke Hoogerwerf -- 5. Sociotechnical Perspectives on Emergence Phenomena / Angela Lin and Tony Cornford -- 6. From Socio-Technical to Critical Complementarist: A New Direction for Information Systems Development / Steve Clarke and Brian Lehaney. -- 7. Socio-Technical Systems: Technique or Philosophy? / David Sutton -- 8. Sociotechnical Design and Economic Objectives / Richard T. Grenci -- 9. The Role of Socio-Technical Thinking in the Information Systems Curriculum in UK Universities / Brian Hopkins -- 10. Balancing at the Edge of Chaos in a Sociotechnical World / Kay Fielden -- Part III. Re-Design : -- 11. Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems / Andrew Dillon -- 12. Enhancing IS Quality through Design-Based Documentation Production / David Tuffley -- 13. Design: A Better Way for Making Systems / John Nicholls -- Part IV. Transforming the Long Wall : -- 14. Information Systems Implementation and Organisational / Change: A Socio-Technical Systems Approach Margaret T. O'Hara, C. Bruce Kavan and Richard T. Watson -- 15. Virtual Dynamics and Socio-Technical Systems / Eliat Aram -- 16. Knowledge Sharing in Virtual Organizations: The Effects of Task, Role, Status, and Network Structure / Manju K. Ahuja -- 18. Co Le ARN: Collaborative Learning and Action Research Networkommunications / Annette Karseras -- 19. Stop Information Technology from Undermining Group Autonomy / Markku I. Nurminen and Antti K. Tuomisto -- 20. A Socio-Technical Approach to Social Learning Analysis in the Australian Defence Force / Leoni Warne -- 21. Technology, Organisation and Qualifications in Software Development / Stefan Berndes and Uwe Lunstroth -- --

Part I. Tracing the Foundations : -- 1. Graffiti on the Long Wall: A Socio Technical Conversation / Elayne Coakes, Dianne Willis and Raymond Lloyd-Jones -- 2. Tracing the Roots: The Influence of Socio-Technical Principles on Modern Organisational Change Practices / Bjern Erik Munkvold -- 2.1. Introduction -- 2.2. Socio-Technical Principles and Methodologies -- 2.3. Organisational Design -- 2.4. IS Development and Implementation -- 2.5. Conclusion and Implications -- Part II. The Writing on the Wall : -- 3. Technology and Freedom: A Socio-Technical Approach / Enid Mumford -- 3.1. Technical Progress -- 3.2. Ideas on Freedom -- 3.3. Computers, Freedom and Work -- 3.4. Information, Technology and Freedom -- 3.5. Participation and Freedom -- 3.6. Freedom, Participation and the Future -- 4. Searching for New Grounds in STS: Beyond Open Systems Thinking / Frans M. van Eijnatten and E.G. Lieke Hoogerwerf -- 4.1. Introduction -- 4.2. Dutch Integral Organisational Renewal -- 4.3. l OR Evaluated -- 4.4. Desirable Futures for Integral Organisational Renewal -- 4.5. Conclusions -- 5. Sociotechnical Perspectives on Emergence Phenomena / Angela Lin and Tony Cornford -- 5.1. Introduction -- 5.2. Sociotechnical Ideas and Principles -- 5.3. Sociotechnical Reflections -- 5.4. Design and "Matching" -- 5.5. Design and Emergence -- 5.6. Emergence in Organisations -- 5.7. Sociotechnical Principles and "In-use" Design -- 5.8. Summary and Conclusions -- 6. From Socio-Technical to Critical Complementarist: A New Direction for Information Systems Development / Steve Clarke and Brian Lehaney. -- 6.1. Introduction -- 6.2. Information Systems Development: The Functionalist View -- 6.3. Information Systems Development: The Interpretivist View -- 6.4. The Socio-Technical Approach -- 6.5. Information Systems Development: The Complementarist View -- 6.6. Lessons Learned and Signposts for the Future -- 7. Socio-Technical Systems: Technique or Philosophy? / David Sutton -- 7.1. Introduction -- 7.2. Forms of STS -- 7.3. Type III STS in Use -- 7.4. Summary -- 8. Sociotechnical Design and Economic Objectives / Richard T. Grenci -- 8.1. Introduction -- 8.2. Sociotechnical Perspectives -- 8.3. Design Implications -- 8.4. Lessons for the Future -- 9. The Role of Socio-Technical Thinking in the Information Systems Curriculum in UK Universities / Brian Hopkins -- 9.1. Introduction -- 9.2. The Early Years -- 9.3. The Process of Reflection -- 9.4. The Continuing Struggle -- 9.5. Our Refusal to Engage -- 9.6. Lessons Learned -- 9.7. Future Prospects -- 10. Balancing at the Edge of Chaos in a Sociotechnical World / Kay Fielden -- 10.1. Introduction -- 10.2. The Learning Environment -- 10.3. Research Method -- 10.4. Sociotechnical Principles -- 10.5. Managing Change at the Edge of Chaos -- 10.6. The Importance of Initial Conditions -- 10.7. Participation -- 10.8. Control versus Self-Organising Systems -- 10.9. Self and Others in Complex Human Activity Systems -- 10.10. Innovation in Education -- 10.11. Lessons Learned -- 10.12. Conclusion -- Part III. Re-Design : -- 11. Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems / Andrew Dillon -- 11.1. Introduction -- 11.2. Usability Engineering -- 11.3. The Impact of Socio-Technical Theory on Information Technology Design -- 11.4. Developing Humanly Acceptable Information Systems -- 11.5. Reconciliation? -- 11.6. Lessons for Learning -- 11.7. Practical Hints and Tips -- 12. Enhancing IS Quality through Design-Based Documentation Production / David Tuffley -- 12.1. Introduction -- 12.2. A Problem Observed -- 12.3. IS Quality and Documentation -- 12.4. Participation and User Satisfaction: The Need for "Integrative Processes" -- 12.5. Bridging the Gap -- 12.6. A Solution to the Problem -- 12.7. Summary -- 13. Design: A Better Way for Making Systems / John Nicholls -- 13.1. Introduction -- 13.2. The Technical Basis of Computing -- 13.3. The Human Dimension -- 13.4. The Case for Design -- 13.5. History of Design -- 13.6. Systems Development as Design -- 13.7. Agenda for Research and Action -- 13.8. Summary -- Part IV. Transforming the Long Wall : -- 14. Information Systems Implementation and Organisational / Change: A Socio-Technical Systems Approach Margaret T. O'Hara, C. Bruce Kavan and Richard T. Watson -- 14.1. Introduction -- 14.2. Organisational Change -- 14.3. Some Illustrative Cases -- 14.4. Managerial Implications -- 14.5. Hints and Tips -- 14.6. Conclusion -- 15. Virtual Dynamics and Socio-Technical Systems / Eliat Aram -- 15.1. Introduction -- 15.2. Networking Technologies and the Individual -- 15.3. Networking Technologies and the Group -- 15.4. Networking Technologies and the System as a Whole: The Paradox of the Primary Task -- 15.5. Conclusion -- 16. Knowledge Sharing in Virtual Organizations: The Effects of Task, Role, Status, and Network Structure / Manju K. Ahuja -- 16.1. Introduction -- 16.2. Knowledge Sharing in Virtual Groups -- 16.3. Data and Method -- 16.4. Results -- 16.5. Conclusions -- 17. Adaptive Processes for Achieving Socio-Technical Fit in Computer Supported Co-operative Work Groups Sajda Qureshi and Doug Vogel -- 17.1. Introduction -- 17.2. Organisational Challenges -- 17.3. A Large Multi-National Company -- 17.4. An International Network of Organisations -- 17.5. Linked Educational Teams -- 17.6. Achieving Socio-Technical Fit in CSCW Groups -- 17.7. Summary, Lessons Learnt and Conclusion -- 18. Co Le ARN: Collaborative Learning and Action Research Networkommunications / Annette Karseras -- 18.1. Introduction -- 18.2. The Seedbed for Co Le ARN -- 18.3. Electronic Communications and Participation -- 18.4. Co-determination and Intentionality -- 18.5. Co Le ARN and SOLARI -- 18.6. Knowledge in Post-positivist Research -- 18.7. The Collaborative Arena Extended: "On-site" and "Off-site" Dialogue -- 18.8. Group Purpose: The "Abbey Agreement" -- 18.9. Facilitating Network Communications -- 18.10. Points for Ongoing Learning -- 19. Stop Information Technology from Undermining Group Autonomy / Markku I. Nurminen and Antti K. Tuomisto -- 19.1. Introduction -- 19.2. Socio-Technical Approaches -- 19.3. IT in Socio-Technical Approaches -- 19.4. Case in Point -- 19.5. Autonomy of the Technical System -- 19.6. Boundary in Terms of Resources -- 19.7. Boundary in Terms of Task Performane -- 19.8. Inside the Boundary -- 19.9. Lessons Learned -- 19.10. Conclusions -- 20. A Socio-Technical Approach to Social Learning Analysis in the Australian Defence Force / Leoni Warne -- 20.1. Introduction -- 20.2. Pilot Study -- 20.3. Social Learning in the Wing HQ: A Discussion of Findings -- 20.4. Conclusion -- 21. Technology, Organisation and Qualifications in Software Development / Stefan Berndes and Uwe Lunstroth -- 21.1. Introduction -- 21.2. Interdependence of Technology, Organisation and Qualifications -- 21.3. Keeping Up with the Demands for New Qualifications -- 21.4. Difficulties in Introducing an Organisational Change -- 21.5. Perspectives of Fostering Continuous Learning -- 21.6. Generalisation of Results and Summary.

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