When push comes to shove : a practical guide to mediating disputes / Karl A. Slaikeu.
Material type: TextSeries: Jossey-Bass conflict resolution seriesPublisher: San Francisco : Jossey-Bass Publishers, 1996Edition: First editionDescription: xvii, 301 pages ; 24 cmContent type:- text
- unmediated
- volume
- 078790161X
- 9780787901615
- Practical guide to mediating disputes
- 303.69 20
- HM136 .S644 1996
- Also issued online.
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 303.69 SLA (Browse shelf(Opens below)) | 1 | Available | A128826B |
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Includes bibliographical references and index.
A brief introduction to mediation -- Starting out: the key concepts of mediation -- Using the conflict grid to analyze disputes and generate solutions -- Preparing to be a mediator -- Step one: First contact -- Orienting the parties -- Arranging the meeting space -- Step two: The opening meeting -- Conducting the first meeting -- Step three: The caucus process -- Conducting separate meetings -- Learning by example: two caucus stories -- Generating solutions and drafting a trial agreement -- Step four: Joint/Shuttle meetings -- Planning the next round -- Using the SOS Model (summaries--offers--summaries) -- Resolving impasses -- Step five: Closing -- Testing the agreement -- Putting the agreement in writing -- Wrapping up the process -- Variations -- When interpersonal peacemaking is needed -- When face-to-face meetings won't work -- When informal mediation can help -- Epilogue: the mediator's calling -- Resources A. Communication skills review -- B. Sample ground rules and forms -- C. Ethical standards -- D. Mediation of disputes involving domestic violence -- E. Professional organizations -- F. Cases -- G. Exercise feedback.
In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and intergroup disputes in all areas of life.
Also issued online.
Machine converted from AACR2 source record.
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