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Total quality management and the school / Stephen Murgatroyd and Colin Morgan.

By: Contributor(s): Material type: TextTextPublisher: Buckingham [England] ; Philadelphia : Open University Press, 1993Description: xiii, 221 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0335157238
  • 9780335157235
  • 033515722X
  • 9780335157228
Subject(s): DDC classification:
  • 371.200973 22
LOC classification:
  • LB2805 .M815 1993
Contents:
Preface -- 1. Making sense of schooling in the 1990s: Tools for taking the long view -- The growing problem of investment resource for public educational systems in the western world -- The dynamics of the public education 'industry' -- The importance of school leaders and stakeholders agreeing a strategy -- Conclusions -- 2. Choosing a generic strategy: Four choices for a customer-conscious school -- Key dimensions to generic strategy -- The generic strategy model -- Some implications of strategic choice -- Making your strategic choice -- 3. Definitions of quality and their implications for TQM in schools -- Three definitions of quality -- Schooling and quality -- The quality revolution -- Quality and strategy -- 4. A model for TQM in the school -- Defining TQM in the educational context -- Implementing TQM - the five tasks -- The 3Cs of TQM -- The TQM approach to leadership -- Elaborating the TQM model -- 5. Vision, ownership and commitment: The starting point for TQM in the school -- Visioning the future -- The three functions of vision -- Commitment - the real challenge of vision -- 6. Customers and processes as the basis for schooling -- Students and parents as primary customers of the school -- Using the tool: 'House of Quality' -- Process mapping -- 7. Outrageous goals and the task of continuous improvement: Performance through challenge and empowerment -- The nature of goals in TQM -- Challenging existing practices -- Management by objectives (MBO) and TQM goals -- Hoshin planning -- The Hoshin planning process -- 8. Teams, team performance and TQM -- Why teams? -- Characteristics of high-performing teams -- Valuing diversity within a team -- Stages of development of effective teams -- Maturity and self-management -- The danger of group-think -- 9. Daily management tools for effective TQM -- Six reasons to invest in thinking and measuring -- Tools for thinking and measuring by teams -- 10. Implementing TQM in the school: Challenge and opportunity -- Why TQM sometimes fails -- Some general inhibitors to TQM implementation and success -- Effective development of TQM in the school -- Postscript -- References -- Index.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book South Campus South Campus Main Collection 371.200973 MUR (Browse shelf(Opens below)) 1 Available A482508B

Includes bibliographical references (pages 204-208) and index.

Preface -- 1. Making sense of schooling in the 1990s: Tools for taking the long view -- The growing problem of investment resource for public educational systems in the western world -- The dynamics of the public education 'industry' -- The importance of school leaders and stakeholders agreeing a strategy -- Conclusions -- 2. Choosing a generic strategy: Four choices for a customer-conscious school -- Key dimensions to generic strategy -- The generic strategy model -- Some implications of strategic choice -- Making your strategic choice -- 3. Definitions of quality and their implications for TQM in schools -- Three definitions of quality -- Schooling and quality -- The quality revolution -- Quality and strategy -- 4. A model for TQM in the school -- Defining TQM in the educational context -- Implementing TQM - the five tasks -- The 3Cs of TQM -- The TQM approach to leadership -- Elaborating the TQM model -- 5. Vision, ownership and commitment: The starting point for TQM in the school -- Visioning the future -- The three functions of vision -- Commitment - the real challenge of vision -- 6. Customers and processes as the basis for schooling -- Students and parents as primary customers of the school -- Using the tool: 'House of Quality' -- Process mapping -- 7. Outrageous goals and the task of continuous improvement: Performance through challenge and empowerment -- The nature of goals in TQM -- Challenging existing practices -- Management by objectives (MBO) and TQM goals -- Hoshin planning -- The Hoshin planning process -- 8. Teams, team performance and TQM -- Why teams? -- Characteristics of high-performing teams -- Valuing diversity within a team -- Stages of development of effective teams -- Maturity and self-management -- The danger of group-think -- 9. Daily management tools for effective TQM -- Six reasons to invest in thinking and measuring -- Tools for thinking and measuring by teams -- 10. Implementing TQM in the school: Challenge and opportunity -- Why TQM sometimes fails -- Some general inhibitors to TQM implementation and success -- Effective development of TQM in the school -- Postscript -- References -- Index.

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