Total quality management and the school / Stephen Murgatroyd and Colin Morgan.
Material type: TextPublisher: Buckingham [England] ; Philadelphia : Open University Press, 1993Description: xiii, 221 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 0335157238
- 9780335157235
- 033515722X
- 9780335157228
- 371.200973 22
- LB2805 .M815 1993
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | South Campus South Campus Main Collection | 371.200973 MUR (Browse shelf(Opens below)) | 1 | Available | A482508B |
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371.200973 EDU Educational management : strategy, quality, and resources / | 371.200973 HOE The art of school leadership / | 371.200973 KOW Case studies on educational administration / | 371.200973 MUR Total quality management and the school / | 371.200973 REV The learning leader : how to focus school improvement for better results / | 371.200973 SCH Results : the key to continuous school improvement / | 371.200973 STR The new school management by wandering around / |
Includes bibliographical references (pages 204-208) and index.
Preface -- 1. Making sense of schooling in the 1990s: Tools for taking the long view -- The growing problem of investment resource for public educational systems in the western world -- The dynamics of the public education 'industry' -- The importance of school leaders and stakeholders agreeing a strategy -- Conclusions -- 2. Choosing a generic strategy: Four choices for a customer-conscious school -- Key dimensions to generic strategy -- The generic strategy model -- Some implications of strategic choice -- Making your strategic choice -- 3. Definitions of quality and their implications for TQM in schools -- Three definitions of quality -- Schooling and quality -- The quality revolution -- Quality and strategy -- 4. A model for TQM in the school -- Defining TQM in the educational context -- Implementing TQM - the five tasks -- The 3Cs of TQM -- The TQM approach to leadership -- Elaborating the TQM model -- 5. Vision, ownership and commitment: The starting point for TQM in the school -- Visioning the future -- The three functions of vision -- Commitment - the real challenge of vision -- 6. Customers and processes as the basis for schooling -- Students and parents as primary customers of the school -- Using the tool: 'House of Quality' -- Process mapping -- 7. Outrageous goals and the task of continuous improvement: Performance through challenge and empowerment -- The nature of goals in TQM -- Challenging existing practices -- Management by objectives (MBO) and TQM goals -- Hoshin planning -- The Hoshin planning process -- 8. Teams, team performance and TQM -- Why teams? -- Characteristics of high-performing teams -- Valuing diversity within a team -- Stages of development of effective teams -- Maturity and self-management -- The danger of group-think -- 9. Daily management tools for effective TQM -- Six reasons to invest in thinking and measuring -- Tools for thinking and measuring by teams -- 10. Implementing TQM in the school: Challenge and opportunity -- Why TQM sometimes fails -- Some general inhibitors to TQM implementation and success -- Effective development of TQM in the school -- Postscript -- References -- Index.
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