Skills and techniques for human service professionals : counseling environment, helping skills, treatment issues / Ed Neukrug.

Includes bibliographical references and index.

The Counseling Environment -- Helping Skills -- Treatment Issues -- --

Section I. The Counseling Environment -- 1. Characteristics Of The Effective Helper -- Introduction -- Helper Qualities to Avoid and to Embrace -- The Eight Characteristics -- Being Empathic -- Being Open -- Being Real -- Having High Internality -- Being an Experiencer of Life -- Having Good Emotional Health -- Being an Alliance Builder -- Being Competent -- Bringing It All Together -- Summary -- InfoTrac College Edition -- 2. Entering The Agency -- Introduction -- Client's Initial Contact with Agency -- Telephone Contact -- Walking into an Agency -- Office Atmosphere -- Nonverbal Behavior -- Attire -- Eye Contact -- Body Positioning and Facial Expressions -- Personal Space -- Touch -- Voice Intonation and Tone -- A Cross-Cultural Perspective on Nonverbal Behavior -- Summary -- InfoTrac College Edition -- Section II. Helping Skills -- 3. Stages Of The Helping Relationship: Theory, Process, And Skills -- Introduction -- A Stage Model for Understanding the Helping Relationship -- Use of Theory in the Helping Relationship -- Views of Human Nature as It Relates to Theory -- The Views of Human Nature of Five Prevalent Theories of Counseling -- Skills Associated with Varying Theories -- What About the Skills We Will Learn in This Text? How Do They Fit in All of This? -- Stages of the Helping Relationship -- The Pre-Interview Process -- Stage 1. Rapport and Trust-Building -- Stage 2. Problem Identification -- Stage 3. Goal Setting -- Stage 4. Work -- Stage 5. Closure -- Stage 6. The Post-Relationship--The Revolving Door -- Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship -- Summary -- InfoTrac College Edition -- 4. Foundational Skills -- Introduction -- Silence and Pause Time -- Listening -- Hindrances to Effective Listening -- Good Listening -- Preparing Yourself for Listening -- Empathic Understanding -- Formula Responses -- Natural Responses -- Advanced Empathy -- Practicing Empathic Responses -- Conclusion -- Summary -- InfoTrac College Edition -- 5. Commonly Used Skills -- Introduction -- Affirmation Giving and Encouragement -- Affirmation Giving -- Encouragement -- Final Thoughts -- Modeling -- Inadvertent Modeling -- Intentional Modeling -- Helper Self-Disclosure -- Content Self-Disclosure -- Process Self-Disclosure -- When to Use Self-Disclosure -- Summary -- InfoTrac College Edition -- 6. Information Gathering -- Introduction -- Questions -- The Purpose of Questions -- Direct Questions -- Closed Questions -- Open Questions -- Tentative Questions -- Comparing Direct, Closed, Open, and Tentative Questions -- The Use of "Why" Questions -- When to Use Questions -- Conducting a Structured Interview -- The Use of Questions in Conducting the Interview -- Professional Disclosure Statements and Informed Consent -- Gathering the Information -- Summary -- InfoTrac College Edition -- 7. Helper-Centered Skills -- Introduction -- Solution-Giving Skills -- Offering Alternatives -- Information Giving -- Offering Advice -- Final Thoughts About Solution-Giving Responses -- Feedback -- Confrontation: Challenge with Support -- Highlighting Discrepancies When Confronting Clients -- Ways of Confronting Client Discrepancies -- Interpretation -- When to Use and Not Use Interpretation -- Specialized Skills -- Token Economies -- Brief Treatment -- Other Specialized Skills -- Summary -- Special Integration of Skills Exercise -- InfoTrac College Edition -- Section III. Treatment Issues -- 8. Case Management -- Introduction -- Treatment Planning -- Assessing Client Needs -- Developing Client Goals -- Diagnosis -- Why Use DSM-IV-TR? -- The DSM-IV-TR: A Brief Overview -- Making a Diagnosis -- Psychotropic Medications -- Antipsychotics -- Antimanic Medications -- Antidepressants -- Antianxiety Medications -- Stimulants -- Final Thoughts on Psychotropic Medications -- Case Report Writing -- Types of Case Report Writing -- Writing Case Notes -- Security of Record Keeping -- Clients' Rights to Records -- Managing and Documenting Client Contact Hours -- Managing Client Hours -- Documenting Client Contact Hours -- Monitoring, Evaluating, and Documenting Progress Toward Client Goals -- Making Referrals -- Follow-up -- Time Management -- Summary -- Special Integration of Case Management Exercise -- InfoTrac College Edition -- 9. Multicultural Counseling: Issues And Techniques -- Introduction -- Why Multicultural Counseling? -- The Changing Face of America -- Counseling Is Not Working for a Large Segment of the Population -- The Helping Relationship and Cultural Diversity -- A Model for Understanding Culturally Diverse Clients -- Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills -- The Helping Relationship with Specific Populations -- Counseling Individuals from Different Ethnic and Racial Groups -- Counseling Individuals from Diverse Religious Backgrounds -- Counseling Women -- Counseling Men -- Counseling Gay Men and Lesbians -- Counseling Individuals Who Are HIV Positive -- Counseling the Homeless and the Poor -- Counseling Older Persons -- Counseling People with Mental Illness -- Counseling Individuals with Disabilities -- The Ethically Astute Cross-Cultural Helper: Always Changing -- Summary -- InfoTrac College Edition -- 10. Ethical And Professional Issues -- Introduction -- Purpose of Ethical Guidelines -- Ethical Decision Making: A Complex Process -- Selected Ethical Issues and Ethical Dilemmas -- Informed Consent -- Competence and Scope of Knowledge -- Supervision -- Confidentiality -- Privileged Communication -- Dual Relationships and the Human Service Worker -- Sexual Relationships with Clients -- Primary Obligation: Client, Agency, or Society? -- Continuing Education -- Multicultural Counseling -- Summary -- InfoTrac College Edition -- Appendixes -- A. Competency Areas for Skills Standards -- B. Ethical Standards of Human Service Professionals -- C. Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them -- D. Overview of DSM-IV-TR Diagnoses -- E. Global Assessment of Functioning (GAF) Scale -- F. Four Case Studies -- G. Generic and Trade Names of Common Medications (Generic/Trade) -- H. Example of an Initial Intake Case Report -- References -- Index.

Machine converted from AACR2 source record.