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Conflict management : a communication skills approach.

By: Contributor(s): Material type: TextTextPublisher: Englewood Cliffs, N.J. : Prentice-Hall, 1989Description: xv, 201 pISBN:
  • 0131675036
Subject(s): DDC classification:
  • 303.6
Contents:
Preface -- Introduction -- 1. The Nature of Conflict -- 2. The Languages of Conflict Management: Oral Strategies for Supportive Communication Climate -- 3. The Language of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment -- 4. Gender Differences: The Impact of Communication Style on Conflict Management -- 5. Cross-Cultural Awareness in Conflict Management -- 6. How Writing Styles Can Create Conflict -- 7. Conclusion -- References -- Author index -- Subject index.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 303.6 BOR (Browse shelf(Opens below)) 1 Available A041978B

Preface -- Introduction -- 1. The Nature of Conflict -- 2. The Languages of Conflict Management: Oral Strategies for Supportive Communication Climate -- 3. The Language of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment -- 4. Gender Differences: The Impact of Communication Style on Conflict Management -- 5. Cross-Cultural Awareness in Conflict Management -- 6. How Writing Styles Can Create Conflict -- 7. Conclusion -- References -- Author index -- Subject index.

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