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Koc, Erdogan (Personal Name)
Service failures and recovery in tourism hospitality, 2017: ECIP t.p. (Erdogan Koc, Bandirma Onyedi Eylul University, Turkey)
Service failures and recovery in tourism hospitality, 2017: ECIP t.p. (Erdogan Koc, Bandirma Onyedi Eylul University, Turkey)