MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03230cam a2200481 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221102222720.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170913s2017 enka b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2017022424 |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
MARC Score : 10150(19850) : OK |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
Direct Search Result |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
Field 300 : Pagination details were not recorded in the 300a subfield |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
Field 300 : Dimensions in cm were not recorded in a 300c subfield |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1786390671 |
| Qualifying information |
hbk. ; (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781786390677 |
| Qualifying information |
hbk. ; (alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(ATU)b24687492 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)990287491 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
BTCTA |
| -- |
BDX |
| -- |
YDX |
| -- |
OCLCQ |
| -- |
OCLCO |
| -- |
OCLCF |
| -- |
ATU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
G155.A1 |
| Item number |
S437 2017 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
910.68 |
| Edition number |
23 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
|---|
| Classification number |
910.68 SER |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Service failures and recovery in tourism hospitality : |
| Remainder of title |
a practical manual / |
| Statement of responsibility, etc. |
edited by Erdogan Koc. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Wallingford, Oxfordshire, UK : |
| Name of producer, publisher, distributor, manufacturer |
CABI, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2017] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2017 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 236 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
26 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
1. |
| Title |
Introduction: Service Failures and Recovery -- |
| Miscellaneous information |
Part 1. |
| Title |
Understanding Service Failures and Recovery : -- |
| Miscellaneous information |
2. |
| Title |
Understanding and Dealing with Service Failures in Tourism and Hospitality -- |
| Miscellaneous information |
3. |
| Title |
Service Failures and Recovery: Theories and Models -- |
| Miscellaneous information |
Part 2. |
| Title |
Understanding Emotions in Service Encounters, Service Failures and Recovery : -- |
| Miscellaneous information |
4. |
| Title |
Emotions and Emotional Abilities in Service Failures and Recovery -- |
| Miscellaneous information |
5. |
| Title |
Memorable Service Experiences: A Service Failure and Recovery Perspective -- |
| Miscellaneous information |
6. |
| Title |
Customer Attribution in Service Failures and Recovery -- |
| Miscellaneous information |
Part 3. |
| Title |
The Influence of Technology, Systems and People : -- |
| Miscellaneous information |
7. |
| Title |
Technology, Customer Satisfaction and Service Excellence -- |
| Miscellaneous information |
8. |
| Title |
Self-Service Technologies: Service Failures and Recovery -- |
| Miscellaneous information |
9. |
| Title |
The Influence of Other Customers in Service Failure and Recovery -- |
| Miscellaneous information |
10. |
| Title |
Emotional Contagion and the Influence of Groups on Service Failures and Recovery -- |
| Miscellaneous information |
Part 4. |
| Title |
Training for Service Failures and Recovery : -- |
| Miscellaneous information |
11. |
| Title |
Staff Training for Service Failures and Recovery -- |
| Miscellaneous information |
12. |
| Title |
The Role of Empowerment, Internal Communication, Waiting Time and Speed in Service Recovery -- |
| Miscellaneous information |
13. |
| Title |
Cross-Cultural Aspects of Service Failures and Recovery -- |
| Miscellaneous information |
14. |
| Title |
Disappointment in Tourism and Hospitality: the Influence of Films on Destinations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Tourism |
| General subdivision |
Management |
| 9 (RLIN) |
705578 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management |
| 9 (RLIN) |
371730 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management. |
| 9 (RLIN) |
371098 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction. |
| 9 (RLIN) |
315998 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Koc, Erdogan, |
| Relator term |
editor. |
| 9 (RLIN) |
898722 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Title |
Service failures and recovery in tourism hospitality. |
| Place, publisher, and date of publication |
Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 |
| International Standard Book Number |
9781786390691 |
| Record control number |
(DLC) 2017044734 |
| 776 18 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Record control number |
(OCoLC)987715838 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b24687492 |
| b |
06-09-21 |
| c |
16-01-18 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
910.68 SER |
| g |
1 |
| i |
A549200B |
| j |
0 |
| l |
cmain |
| o |
- |
| p |
$194.40 |
| q |
- |
| r |
- |
| s |
- |
| t |
0 |
| u |
2 |
| v |
0 |
| w |
1 |
| x |
1 |
| y |
.i13589805 |
| z |
26-01-18 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
(2)b |
| -- |
(2)c |
| Operator's initials, OID (RLIN) |
17-01-18 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
enk |
| -- |
0 |
