MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03193cam a2200541 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221109210503.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160902s2017 mauao b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2016029186 |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
MARC Score : 10500(22750) : OK |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
Direct Search Result |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1780645449 |
| Qualifying information |
Hardback (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781780645445 |
| Qualifying information |
Hardback (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1780645457 |
| Qualifying information |
Paperback (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781780645452 |
| Qualifying information |
Paperback (alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)960741602 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
OCLCF |
| -- |
ATU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
G155.A1 |
| Item number |
W488 2016 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
910.688 |
| Edition number |
23 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
|---|
| Classification number |
910.688 BUS |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Buswell, John |
| Relator term |
author. |
| 9 (RLIN) |
865427 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service quality in leisure, events, tourism and sport / |
| Statement of responsibility, etc. |
by John Buswell, Formerly University of Gloucestershire, UK, Christine Williams, University of Central Lancashire, UK, Keith Donne, University of Gloucestershire, UK, and Carley Sutton, University of Central Lancashire, UK. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd Edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Boston, MA : |
| Name of producer, publisher, distributor, manufacturer |
CABI, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2017] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2017 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 308 pages : |
| Other physical details |
illustrations, colour photographs ; |
| Dimensions |
26 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
CABI Tourism Texts |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Christine Williams is the first author listed on the title page of the first edition. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction -- Part 1. Understanding the LETS product -- 1. The LETS experience economy -- 2. Service characteristics and the nature of the LETS product -- 3. Service providers and consumers : a multidimensional interface -- 4. Quality and satisfaction concepts -- Part 2. Designing and delivering quality in the LETS product -- 5. Service and experience design -- 6. Capacity management -- 7. Service culture -- 8. Business improvement through the use of quality systems and models -- Part 3. Monitoring and enhancing quality in the LETS product -- 9. Principles of monitoring service quality -- 11. Measuring service quality and satisfaction -- 12. Business improvement strategy : a navigation plan for LETS professionals -- Index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector." --Publisher's website. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Tourism. |
| 9 (RLIN) |
353333 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Leisure industry. |
| 9 (RLIN) |
319993 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality assurance. |
| 9 (RLIN) |
323045 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Relationship information |
Revision of: |
| Personal name |
Buswell, John. |
| Title of a work |
Service quality in leisure and tourism. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Williams, Christine, |
| Dates associated with a name |
1951- |
| Relator term |
author. |
| 9 (RLIN) |
413519 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Donne, Keith, |
| Relator term |
author. |
| 9 (RLIN) |
865428 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sutton, Carley, |
| Relator term |
author. |
| 9 (RLIN) |
865429 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
CABI tourism texts. |
| 9 (RLIN) |
1072299 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b19801579 |
| b |
06-09-21 |
| c |
02-02-17 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
c |
| -- |
b |
| Operator's initials, OID (RLIN) |
27-02-17 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
mau |
| -- |
0 |
