MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02251cam a2200433 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221102163256.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140926s2015 nyua b 001 0deng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2014033589 |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071833250 |
| Qualifying information |
alk. paper |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071833257 |
| Qualifying information |
alk. paper |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)875519885 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DNLM/DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
| -- |
NLM |
| -- |
YDXCP |
| -- |
BTCTA |
| -- |
OCLCO |
| -- |
VET |
| -- |
OCLCQ |
| -- |
ATU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 043 ## - GEOGRAPHIC AREA CODE |
|---|
| Geographic area code |
n-us-oh |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
RA965.6 |
| Item number |
.M47 2015 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
362.11068 |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Merlino, James, |
| Relator term |
author. |
| 9 (RLIN) |
842269 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service fanatics : |
| Remainder of title |
how to build superior patient experience the Cleveland Clinic way / |
| Statement of responsibility, etc. |
James Merlino. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
McGraw-Hill Education, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2015] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvi, 260 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
1. |
| Title |
Transformed by the patient experience -- |
| Miscellaneous information |
2. |
| Title |
Patients first as true north -- |
| Miscellaneous information |
3. |
| Title |
Leading for change -- |
| Miscellaneous information |
4. |
| Title |
Defining patient experience and strategy -- |
| Miscellaneous information |
5. |
| Title |
Culture is critical -- |
| Miscellaneous information |
6. |
| Title |
Cultural alignment : the Cleveland Clinic experience -- |
| Miscellaneous information |
7. |
| Title |
Physician involvement is vital -- |
| Miscellaneous information |
8. |
| Title |
Want to know what patients think? Ask! -- |
| Miscellaneous information |
9. |
| Title |
Execution is everything -- |
| Miscellaneous information |
10. |
| Title |
Healthcare requires service excellence -- |
| Miscellaneous information |
11. |
| Title |
Doctors need to communicate better -- |
| Miscellaneous information |
12. |
| Title |
Creating partnerships with patients -- |
| Miscellaneous information |
13. |
| Title |
Getting it done has defined our success. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Cleveland Clinic Foundation |
| General subdivision |
Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospital patients. |
| 9 (RLIN) |
318912 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Patient satisfaction. |
| 9 (RLIN) |
322003 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Patient-centered health care |
| 9 (RLIN) |
347955 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Patient satisfaction |
| Geographic subdivision |
Ohio |
| -- |
Cleveland |
| Form subdivision |
Case studies |
| 9 (RLIN) |
655247 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitals |
| General subdivision |
Customer services |
| Geographic subdivision |
Ohio |
| -- |
Cleveland |
| Form subdivision |
Case studies |
| 9 (RLIN) |
726875 |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational Case Studies |
| 9 (RLIN) |
358000 |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Physician-Patient Relations |
| 9 (RLIN) |
361841 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b13880111 |
| b |
11-07-17 |
| c |
28-10-15 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
362.11068 MER |
| g |
1 |
| i |
A507704B |
| j |
0 |
| l |
nmain |
| o |
- |
| p |
$40.72 |
| q |
- |
| r |
- |
| s |
- |
| t |
0 |
| u |
2 |
| v |
0 |
| w |
0 |
| x |
0 |
| y |
.i13436053 |
| z |
29-10-15 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
b |
| -- |
n |
| Operator's initials, OID (RLIN) |
06-04-16 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
nyu |
| -- |
0 |
