MARC details
| 000 -LEADER |
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| fixed length control field |
04946cam a22004814i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20221109191551.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
070906s2007 caua b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2006004956 |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1412914183 |
| Qualifying information |
cloth |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781412914185 |
| Qualifying information |
cloth |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1412914191 |
| Qualifying information |
pbk. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781412914192 |
| Qualifying information |
pbk. |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(ATU)b11313584 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)63808146 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
BAKER |
| -- |
UKM |
| -- |
C#P |
| -- |
YDXCP |
| -- |
OCLCQ |
| -- |
IG# |
| -- |
BTCTA |
| -- |
PUL |
| -- |
ATU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD49 |
| Item number |
.U44 2007 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.477 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ulmer, Robert R., |
| Dates associated with a name |
1969- |
| Relator term |
author. |
| 9 (RLIN) |
413505 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective crisis communication : |
| Remainder of title |
moving from crisis to opportunity / |
| Statement of responsibility, etc. |
Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Crisis communication |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Thousand Oaks : |
| Name of producer, publisher, distributor, manufacturer |
SAGE Publications, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2007] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2007 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 197 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
Part I. |
| Title |
The Lessons -- |
| Miscellaneous information |
1. |
| Title |
Defining Crisis Communication -- |
| Miscellaneous information |
2. |
| Title |
Lessons on Managing Crisis Uncertainty -- |
| Miscellaneous information |
3. |
| Title |
Lessons on Effective Crisis Communication -- |
| Miscellaneous information |
4. |
| Title |
Lessons on Effective Crisis Leadership -- |
| Miscellaneous information |
Part II. |
| Title |
Applying the Lessons -- |
| Miscellaneous information |
5. |
| Title |
Examples of Success and Failure In Industrial Accidents -- |
| Miscellaneous information |
6. |
| Title |
Examples of Success and Failure During Outbreaks of Food-Borne Illness -- |
| Miscellaneous information |
7. |
| Title |
Examples of Success and Failure in Response to Terrorism -- |
| Miscellaneous information |
8. |
| Title |
Examples of Success and Failure During Natural Disasters -- |
| Miscellaneous information |
Part III. |
| Title |
The Opportunities -- |
| Miscellaneous information |
9. |
| Title |
Learning Through Failure -- |
| Miscellaneous information |
10. |
| Title |
Risk Communication -- |
| Miscellaneous information |
11. |
| Title |
Responding to the Ethical Demands of Crisis -- |
| Miscellaneous information |
12. |
| Title |
Crisis as Inspiring Renewal to a New Normal. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"?This book sets a new standard for academics, students, and professionals who desire a comprehensive volume that encapsulates the most recent and up-to-date research on crisis management. The authors have written an important work that speaks to our post-9/11 world, one that demonstrates a mature understanding of crises and how organizations can and should respond to them communicatively.? ?Keith Michael Hearit, Western Michigan University Effective Crisis Communication: Moving from Crisis to Opportunity provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis. Key Features: Brings together theory and experience: This book introduces readers to sound research and best practices in the field of crisis communication. Introductory chapters offer practical lessons on managing uncertainty, effective crisis communication, and productive crisis leadership that help readers evaluate case studies in later chapters. Provides advice on how to create opportunity from crisis: Unlike other crisis communication texts, this book explains how organizations can and should emerge from crises as better organizations. Examples and lessons on how to capitalize on the opportunities inherent to crisis are provided through organizational learning, sound ethical practices, and risk communication. In addition, the book provides advice on how to create renewal and growth following a crisis. Addresses prominent and diverse cases: Cases and practical applications from a wide variety of crises are included, such as food-borne illness outbreaks, terrorism, industrial disasters, and natural disasters. ?You Make the Call? exercises allow readers to examine and critique the decisions made in such important cases such as 9/11, Enron, Malden Mills, and the 2003 California fires. ; Intended Audience: The combination of practical lessons with vivid examples makes this a valuable supplemental text for courses in crisis communication from the perspectives of Public Relations, Health Communication, Risk Communication, and Business Communication. In addition, it serves as an excellent resource for practitioners of crisis and risk communication in industry."--Publisher description. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Machine converted from AACR2 source record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management |
| 9 (RLIN) |
316346 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Emergency management |
| 9 (RLIN) |
327559 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Communication in management |
| 9 (RLIN) |
315769 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Communication in organizations |
| 9 (RLIN) |
315774 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sellnow, Timothy L. |
| Fuller form of name |
(Timothy Lester), |
| Dates associated with a name |
1960- |
| Relator term |
author. |
| 9 (RLIN) |
413504 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Seeger, Matthew W. |
| Fuller form of name |
(Matthew Wayne), |
| Dates associated with a name |
1957- |
| Relator term |
author. |
| 9 (RLIN) |
413503 |
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eng |
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658.477 ULM |
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