MARC details
000 -LEADER |
fixed length control field |
02909cam a2200397 i 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20221101192035.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
061102s2007 nju b 001 0 eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2006036647 |
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
Local cataloguing issues note |
BIB MATCHES WORLDCAT |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0470043555 |
Qualifying information |
cloth |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780470043554 |
Qualifying information |
cloth |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(ATU)b11174341 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)76064574 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Language of cataloging |
eng |
Description conventions |
rda |
Transcribing agency |
DLC |
Modifying agency |
BAKER |
-- |
UKM |
-- |
BTCTA |
-- |
C#P |
-- |
IXA |
-- |
VP@ |
-- |
YDXCP |
-- |
SMP |
-- |
KAAUA |
-- |
DEBBG |
-- |
OCL |
-- |
OCLCQ |
-- |
ATU |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
TX911.3.C8 |
Item number |
T57 2007 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
647.94068 |
Edition number |
22 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Tisch, Jonathan M., |
Relator term |
author. |
9 (RLIN) |
1050486 |
245 10 - TITLE STATEMENT |
Title |
Chocolates on the pillow aren't enough : |
Remainder of title |
reinventing the customer experience / |
Statement of responsibility, etc. |
Jonathan M. Tisch ; with Karl Weber. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Hoboken, N.J. : |
Name of producer, publisher, distributor, manufacturer |
John Wiley & Sons, |
Date of production, publication, distribution, manufacture, or copyright notice |
[2007] |
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Date of production, publication, distribution, manufacture, or copyright notice |
©2007 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 256 pages ; |
Dimensions |
24 cm |
336 ## - CONTENT TYPE |
Content type term |
text |
Content type code |
txt |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Media type code |
n |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Carrier type code |
nc |
Source |
rdacarrier |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references (pages 235-249) and index. |
505 00 - FORMATTED CONTENTS NOTE |
Title |
Introduction : the hotelier's secret -- |
Miscellaneous information |
1. |
Title |
What happened to my customers? -- |
Miscellaneous information |
2. |
Title |
Engineering the total customer experience -- |
Miscellaneous information |
3. |
Title |
Reimagining the sale : creating customers who are happy to buy -- |
Miscellaneous information |
4. |
Title |
The hospitable organization : turning customers into guests -- |
Miscellaneous information |
5. |
Title |
Home away from home : the art of welcoming customers -- |
Miscellaneous information |
6. |
Title |
Haven wanted : providing security in an unsafe world -- |
Miscellaneous information |
7. |
Title |
Open-door policy : the challenge of transparency -- |
Miscellaneous information |
8. |
Title |
One size does not fit all : the new art of customization -- |
Miscellaneous information |
9. |
Title |
Let me introduce you : customer communities in an interactive world -- |
Miscellaneous information |
10. |
Title |
High-tech goes high-touch : using the Internet to go global and go local -- |
Miscellaneous information |
11. |
Title |
Everyone is welcome : the challenges of customer diversity -- |
Miscellaneous information |
12. |
Title |
Your best, and a little bit more : offering something extra to your customers -- |
-- |
Afterword : a challenge that never ends. |
520 1# - SUMMARY, ETC. |
Summary, etc. |
"Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough offers a detailed look at how the right customer experience can produce long-lasting success for any organization."--BOOK JACKET. |
588 ## - SOURCE OF DESCRIPTION NOTE |
Source of description note |
Machine converted from AACR2 source record. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Hotels |
9 (RLIN) |
318942 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations. |
9 (RLIN) |
316410 |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://catdir.loc.gov/catdir/enhancements/fy0741/2006036647-b.html">http://catdir.loc.gov/catdir/enhancements/fy0741/2006036647-b.html</a> |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
a |
.b11174341 |
b |
10-06-19 |
c |
27-10-15 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
a |
647.94068 TIS |
g |
1 |
i |
A391843B |
j |
0 |
l |
cmain |
o |
- |
p |
$33.33 |
q |
- |
r |
- |
s |
- |
t |
0 |
u |
9 |
v |
0 |
w |
0 |
x |
1 |
y |
.i12507738 |
z |
29-10-15 |
998 ## - LOCAL CONTROL INFORMATION (RLIN) |
-- |
(2)b |
-- |
(2)c |
Operator's initials, OID (RLIN) |
23-03-18 |
Cataloger's initials, CIN (RLIN) |
m |
First date, FD (RLIN) |
a |
-- |
eng |
-- |
nju |
-- |
0 |