Calling for help : (Record no. 1166476)

MARC details
000 -LEADER
fixed length control field	03610cam a22005054i 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20221101185443.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	060508s2005 ne b 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2005050837
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
Local cataloguing issues note	BIB MATCHES WORLDCAT
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9027253862
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9789027253866
035 ## - SYSTEM CONTROL NUMBER
System control number	(ATU)b11103450
035 ## - SYSTEM CONTROL NUMBER
System control number	(DLC) 2005050837
035 ## - SYSTEM CONTROL NUMBER
System control number	(OCoLC)61309405
040 ## - CATALOGING SOURCE
Original cataloging agency	DLC
Language of cataloging	eng
Description conventions	rda
Modifying agency	ATU
042 ## - AUTHENTICATION CODE
Authentication code	pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HM1111
Item number	.C35 2005
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	302
Edition number	22
245 00 - TITLE STATEMENT
Title	Calling for help :
Remainder of title	language and social interaction in telephone helplines /
Statement of responsibility, etc.	edited by Carolyn D. Baker, Michael Emmison, Alan Firth.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture	Amsterdam ;
--	Philadelphia :
Name of producer, publisher, distributor, manufacturer	J. Benjamins Pub. Co.,
Date of production, publication, distribution, manufacture, or copyright notice	[2005]
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice	©2005
300 ## - PHYSICAL DESCRIPTION
Extent	xvii, 351 pages ;
Dimensions	26 cm.
336 ## - CONTENT TYPE
Content type term	text
Content type code	txt
Source	rdacontent
337 ## - MEDIA TYPE
Media type term	unmediated
Media type code	n
Source	rdamedia
338 ## - CARRIER TYPE
Carrier type term	volume
Carrier type code	nc
Source	rdacarrier
490 1# - SERIES STATEMENT
Series statement	Pragmatics & beyond,
International Standard Serial Number	0922-842X ;
Volume/sequential designation	new ser., v. 143
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 00 - FORMATTED CONTENTS NOTE
Miscellaneous information	Ch. 1.
Title	Calling for help : an introduction /
Statement of responsibility	Alan Firth, Michael Emmison and Carolyn Baker --
Miscellaneous information	Ch. 2.
Title	Calibrating for competence in calls to technical support /
Statement of responsibility	Carolyn Baker, Michael Emmison and Alan Firth --
Miscellaneous information	Ch. 3.
Title	Collaborative problem description in help desk calls /
Statement of responsibility	Hanneke Houtkoop, Frank Jansen and Anja Walstock --
Miscellaneous information	Ch. 4.
Title	The metaphoric use of space in expert-lay interaction about computing systems /
Statement of responsibility	Wilbert Kraan --
Miscellaneous information	Ch. 5.
Title	The mitigation of advice : interactional dilemmas of peers on a telephone support service /
Statement of responsibility	Christopher Pudlinski --
Miscellaneous information	Ch. 6.
Title	Four observations on openings in calls to Kids help line /
Statement of responsibility	Susan Danby, Carolyn Baker and Michael Emmison --
Miscellaneous information	Ch. 7.
Title	'I just want to hear somebody right now' : managing identities on a telephone helpline /
Statement of responsibility	Hedwig te Molder --
Miscellaneous information	Ch. 8.
Title	Callers' presentations of problems in telephone calls to Swedish primary care /
Statement of responsibility	Vesa Leppanen --
Miscellaneous information	Ch. 9.
Title	Constructing and negotiating advice in calls to a poison information center /
Statement of responsibility	Hakan Landqvist --
Miscellaneous information	Ch. 10.
Title	Opportunities for negotiation at the interface of phone calls and service-counter interaction : a case study /
Statement of responsibility	Denise Chappell --
Miscellaneous information	Ch. 11.
Title	Institutionality at issue : the helpline call as a 'language game' /
Statement of responsibility	Brian Torode --
Miscellaneous information	Ch. 12.
Title	Some initial reflections on conversational structures for instruction giving /
Statement of responsibility	Ged M. Murtagh --
Miscellaneous information	Ch. 13.
Title	Working a call : multiparty management and interactional infrastructure in calls for help /
Statement of responsibility	Jack Whalen and Don H. Zimmerman.
520 1# - SUMMARY, ETC.
Summary, etc.	"This book will be of interest to students of communication, applied linguistics, discourse and conversation, sociology, counselling, technology and work, social psychology and anthropology."--BOOK JACKET.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note	Machine converted from AACR2 source record.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Social interaction.
9 (RLIN)	324150
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Helplines
General subdivision	Social aspects
9 (RLIN)	634054
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Telephone
General subdivision	Social aspects
9 (RLIN)	324906
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Telephone calls
9 (RLIN)	330608
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Interpersonal communication.
9 (RLIN)	334648
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Baker, Carolyn D.,
Relator term	editor.
9 (RLIN)	247090
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Emmison, Michael,
Dates associated with a name	1948-
Relator term	editor.
9 (RLIN)	393476
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Firth, Alan,
Relator term	editor.
9 (RLIN)	1057756
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title	Pragmatics & beyond ;
Volume/sequential designation	new ser., v. 143.
9 (RLIN)	1032169
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a	.b11103450
b	03-10-17
c	27-10-15
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Book
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
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y	.i12396473
z	29-10-15
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a	302 CAL
g	1
i	A406642B
j	0
l	cmain
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998 ## - LOCAL CONTROL INFORMATION (RLIN)
--	(2)b
--	(2)c
Operator's initials, OID (RLIN)	06-04-16
Cataloger's initials, CIN (RLIN)	m
First date, FD (RLIN)	a
--	eng
--	ne
--	0

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Cost, normal purchase price	Inventory number	Total Checkouts	Total Renewals	Full call number	Barcode	Date last seen	Copy number	Cost, replacement price	Price effective from	Koha item type
				City Campus	City Campus	City Campus Main Collection	29/10/2015	234.12	i12396473	4		302 CAL	A397572B	29/10/2015	1	234.12	31/10/2021	Book
				City Campus	City Campus	City Campus Main Collection	29/10/2015	202.21	i12474642	1		302 CAL	A406642B	29/10/2015	1	202.21	31/10/2021	Book