Resilient health care /
Resilient health care /
edited by Erik Hollnagel, Jeffrey Braithwaite and Robert L. Wears.
- xxvi, 270 pages : illustrations ; 24 cm.
- Ashgate studies in resilience engineering .
- Ashgate studies in resilience engineering. .
Includes bibliographical references and index.
Preface: on the need for resilience in healthcare / Healthcare as a Multiple Stakeholder, Multiple Systems Enterprise: : -- Making healthcare resilient: from safety-I to safety-II / Resilience, the second story, and progress on patient safety / Resilience and safety in healthcare: marriage or divorce? / What safety-II might learn from the socio-cultural critique of safety-I / Looking at success versus looking at failure: is quality safety? Is safety quality? / Healthcare as a complex adaptive system / The Locus of Resilience - Individuals, Groups, Systems: : -- Resilience in intensive care units: the HUG case / Investigating expertise, flexibility and resilience in socio-technical environments: a case study in robotic surgery / Reconciling regulation and resilience in healthcare / Re-structuring and the resilient organisation: implications for health care / Relying on resilience: too much of a good thing? / Mindful organising and resilient healthcarem / The Nature and Practice of Resilient Health Care: : -- Separating resilience from success / Adaptation versus standardisation in patient safety / The use of PROMS to promote patient empowerment and improve resilience in health care systems / Resilient health care / Safety-II thinking in action: "just in time" information to support everyday activities / Mrs Jones can't breathe: can a resilience framework help? / Epilogue: how to make health care resilient / Erik Hollnagel, Jeffrey Braithwaite and Robert L. Wears -- Erik Hollnagel -- Richard Cook -- René Amalberti -- Justin Waring -- Sam Sheps and Karen Cardiff -- Jeffrey Braithwaite, Robyn Clay-Williams, Peter Nugus and Jennifer Plumb. -- Jean Pariès, Nicolas Lot, Fanny Rome and Didier Tassaux -- Anne-Sophie Nyssen and Adelaide Blavier -- Carl Macrae -- Robyn Clay-Williams -- Robert L. Wears and Charles A. Vincent -- Kathleen M. Sutcliffe and Karl E. Weick -- Rollin J. Fairbanks, Shawna Perry, William Bond and Robert L. Wears -- Sheuwen Chuang -- Alessandra Gorini, Ketti Mazzocco and Gabriela Pravettoni -- Rob Robson -- Robyn Clay-Williams and Jeffrey Braithwaite -- Patricia H. Strachan -- Eric Hollnagel, Jeffrey Braithwaite and Robert L. Wears. Part I. Part II. Part III.
"Health care is everywhere under tremendous pressure with regard to efficiency, safety, and economic viability - to say nothing of having to meet various political agendas - and has responded by eagerly adopting techniques that have been useful in other industries, such as quality management, lean production, and high reliability. This has on the whole been met with limited success because health care as a non-trivial and multifaceted system differs significantly from most traditional industries. In order to allow health care systems to perform as expected and required, it is necessary to have concepts and methods that are able to cope with this complexity. Resilience engineering provides that capacity because its focus is on a system's overall ability to sustain required operations under both expected and unexpected conditions rather than on individual features or qualities. Resilience engineering's unique approach emphasises the usefulness of performance variability, and that successes and failures have the same aetiology. This book contains contributions from acknowledged international experts in health care, organisational studies and patient safety, as well as resilience engineering. Whereas current safety approaches primarily aim to reduce or eliminate the number of things that go wrong, Resilient Health Care aims to increase and improve the number of things that go right. Just as the WHO argues that health is more than the absence of illness, so does Resilient Health Care argue that safety is more than the absence of risk and accidents. This can be achieved by making use of the concrete experiences of resilience engineering, both conceptually (ways of thinking) and practically (ways of acting)."--Publisher's website.
1409469786 9781409469780
2013018027
Health services administration.
Health facilities--Administration.
Sustainable development.
Organizational effectiveness.
Medical care
RA971 / .R47 2013
362.1068
Includes bibliographical references and index.
Preface: on the need for resilience in healthcare / Healthcare as a Multiple Stakeholder, Multiple Systems Enterprise: : -- Making healthcare resilient: from safety-I to safety-II / Resilience, the second story, and progress on patient safety / Resilience and safety in healthcare: marriage or divorce? / What safety-II might learn from the socio-cultural critique of safety-I / Looking at success versus looking at failure: is quality safety? Is safety quality? / Healthcare as a complex adaptive system / The Locus of Resilience - Individuals, Groups, Systems: : -- Resilience in intensive care units: the HUG case / Investigating expertise, flexibility and resilience in socio-technical environments: a case study in robotic surgery / Reconciling regulation and resilience in healthcare / Re-structuring and the resilient organisation: implications for health care / Relying on resilience: too much of a good thing? / Mindful organising and resilient healthcarem / The Nature and Practice of Resilient Health Care: : -- Separating resilience from success / Adaptation versus standardisation in patient safety / The use of PROMS to promote patient empowerment and improve resilience in health care systems / Resilient health care / Safety-II thinking in action: "just in time" information to support everyday activities / Mrs Jones can't breathe: can a resilience framework help? / Epilogue: how to make health care resilient / Erik Hollnagel, Jeffrey Braithwaite and Robert L. Wears -- Erik Hollnagel -- Richard Cook -- René Amalberti -- Justin Waring -- Sam Sheps and Karen Cardiff -- Jeffrey Braithwaite, Robyn Clay-Williams, Peter Nugus and Jennifer Plumb. -- Jean Pariès, Nicolas Lot, Fanny Rome and Didier Tassaux -- Anne-Sophie Nyssen and Adelaide Blavier -- Carl Macrae -- Robyn Clay-Williams -- Robert L. Wears and Charles A. Vincent -- Kathleen M. Sutcliffe and Karl E. Weick -- Rollin J. Fairbanks, Shawna Perry, William Bond and Robert L. Wears -- Sheuwen Chuang -- Alessandra Gorini, Ketti Mazzocco and Gabriela Pravettoni -- Rob Robson -- Robyn Clay-Williams and Jeffrey Braithwaite -- Patricia H. Strachan -- Eric Hollnagel, Jeffrey Braithwaite and Robert L. Wears. Part I. Part II. Part III.
"Health care is everywhere under tremendous pressure with regard to efficiency, safety, and economic viability - to say nothing of having to meet various political agendas - and has responded by eagerly adopting techniques that have been useful in other industries, such as quality management, lean production, and high reliability. This has on the whole been met with limited success because health care as a non-trivial and multifaceted system differs significantly from most traditional industries. In order to allow health care systems to perform as expected and required, it is necessary to have concepts and methods that are able to cope with this complexity. Resilience engineering provides that capacity because its focus is on a system's overall ability to sustain required operations under both expected and unexpected conditions rather than on individual features or qualities. Resilience engineering's unique approach emphasises the usefulness of performance variability, and that successes and failures have the same aetiology. This book contains contributions from acknowledged international experts in health care, organisational studies and patient safety, as well as resilience engineering. Whereas current safety approaches primarily aim to reduce or eliminate the number of things that go wrong, Resilient Health Care aims to increase and improve the number of things that go right. Just as the WHO argues that health is more than the absence of illness, so does Resilient Health Care argue that safety is more than the absence of risk and accidents. This can be achieved by making use of the concrete experiences of resilience engineering, both conceptually (ways of thinking) and practically (ways of acting)."--Publisher's website.
1409469786 9781409469780
2013018027
Health services administration.
Health facilities--Administration.
Sustainable development.
Organizational effectiveness.
Medical care
RA971 / .R47 2013
362.1068