Brand engagement : how employees make or break brands /
Buckingham, Ian P., 1967-
Brand engagement : how employees make or break brands / Ian P. Buckingham. - x, 221 pages : illustrations ; 25 cm
Includes bibliographical references (pages 205-210) and index.
Brand engagement, everyman and the death of the hero leader. November 1983. What does great brand engagement feel like? The CEO is dead, long live the CEO. Are we at the tail end of spin? What characterizes an effective chief engagement officer? -- Deconstructing brand ("but we don't even brand animals any more"). January 1992. Brand and authenticity. Brand anthropology. New ways of telling old stories. Leadership engagement. Brands and motivation. The national perspective : nation branding. Case study : ARM holdings (UK business of the year 2006) -- Through the looking glass. July 1996. What's been happening in the communication market? Employment brand. Engage people by letting them play. Inside-out communication (the power of partnership). Behaviour brand creep. Brandscape and the brand engagement journey. Mergers and acquisitions. The quest for balance. What do committed employees look like? Case study : Zurich: involvement-driven employee engagement. The catalyst event -- Culture as a weapon of mass construction. December 2000. What's culture got to do with it? The culture development process. Case study : motability : a culture-first approach to change. The use of tools -- Bring yourself to work. April 2006. Everything begins with a story. Mythology, the ancient arts and employee engagement. The story of good company. Authenticity and engagement. The John Lewis Group : an authentic brand. Authenticity in action. Becoming comfortable with the emotional dimension. What's been happening in the recruitment market? Retention issues? Case study: values-based communication : the story of the Yorkshire Building Society : a true mutual. In conclusion.
"This book debunks the notion that the Chief Executive is the primary figurehead and places line managers at the forefront. Using a mixture of unique but tried and tested bespoke management models and case studies, line managers are identified as the critical community in the war between brands."--Publisher description.
0230573061 9780230573062
2008000157
Brand name products
Organizational commitment
Employee motivation
Interpersonal communication
HD69.B7 / B8316 2008
658.827
Brand engagement : how employees make or break brands / Ian P. Buckingham. - x, 221 pages : illustrations ; 25 cm
Includes bibliographical references (pages 205-210) and index.
Brand engagement, everyman and the death of the hero leader. November 1983. What does great brand engagement feel like? The CEO is dead, long live the CEO. Are we at the tail end of spin? What characterizes an effective chief engagement officer? -- Deconstructing brand ("but we don't even brand animals any more"). January 1992. Brand and authenticity. Brand anthropology. New ways of telling old stories. Leadership engagement. Brands and motivation. The national perspective : nation branding. Case study : ARM holdings (UK business of the year 2006) -- Through the looking glass. July 1996. What's been happening in the communication market? Employment brand. Engage people by letting them play. Inside-out communication (the power of partnership). Behaviour brand creep. Brandscape and the brand engagement journey. Mergers and acquisitions. The quest for balance. What do committed employees look like? Case study : Zurich: involvement-driven employee engagement. The catalyst event -- Culture as a weapon of mass construction. December 2000. What's culture got to do with it? The culture development process. Case study : motability : a culture-first approach to change. The use of tools -- Bring yourself to work. April 2006. Everything begins with a story. Mythology, the ancient arts and employee engagement. The story of good company. Authenticity and engagement. The John Lewis Group : an authentic brand. Authenticity in action. Becoming comfortable with the emotional dimension. What's been happening in the recruitment market? Retention issues? Case study: values-based communication : the story of the Yorkshire Building Society : a true mutual. In conclusion.
"This book debunks the notion that the Chief Executive is the primary figurehead and places line managers at the forefront. Using a mixture of unique but tried and tested bespoke management models and case studies, line managers are identified as the critical community in the war between brands."--Publisher description.
0230573061 9780230573062
2008000157
Brand name products
Organizational commitment
Employee motivation
Interpersonal communication
HD69.B7 / B8316 2008
658.827