Resolving conflict : a practical approach /
Tillett, Gregory, Ph. D.,
Resolving conflict : a practical approach / Gregory Tillett. - Second edition. - viii, 248 pages : illustrations ; 23 cm
Includes bibliographical references (pages 233-241) and index.
Conflict and its Resolution -- Analyzing Conflict -- Communication and Conflict Resolution -- Planning and Preparation for Resolution -- Collaborative Problem Solving -- Mediation -- Arbitration -- The Conflict Resolution Process -- Practical Conflict Resolution Skills -- When Things Go Wrong -- Interpersonal and Relationship Conflict -- Neighborhood and Intergroup Conflict -- Industrial and Commercial Conflict -- Environmental and Technical Conflict -- Conflict Resolution, the Law and Ethics -- Making Conflict Resolution Work -- An Example of Analysis and Planning -- Annotated Resource List -- Index. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
"Conflict resolution is of increasing interest at all levels of social and political interaction from the interpersonal to the international. Drawing on the author's extensive experience in counselling and mediation, this book provides a practical approach to conflict resolution. Gregory Tillett covers a wide range of areas including ethical, environmental, industrial, and neighborhood conflict and supports his methods with theory and case studies. This new edition features an emphasis on creative solutions to problem-solving and has been revised to reflect the needs of academics and professional counselors. It draws on the latest research and case histories."--Publisher description.
0195511514 9780195511512
00269278
Conflict management.
Problem solving.
Mediation
HM1126 / .T55 1999
303.69
Resolving conflict : a practical approach / Gregory Tillett. - Second edition. - viii, 248 pages : illustrations ; 23 cm
Includes bibliographical references (pages 233-241) and index.
Conflict and its Resolution -- Analyzing Conflict -- Communication and Conflict Resolution -- Planning and Preparation for Resolution -- Collaborative Problem Solving -- Mediation -- Arbitration -- The Conflict Resolution Process -- Practical Conflict Resolution Skills -- When Things Go Wrong -- Interpersonal and Relationship Conflict -- Neighborhood and Intergroup Conflict -- Industrial and Commercial Conflict -- Environmental and Technical Conflict -- Conflict Resolution, the Law and Ethics -- Making Conflict Resolution Work -- An Example of Analysis and Planning -- Annotated Resource List -- Index. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
"Conflict resolution is of increasing interest at all levels of social and political interaction from the interpersonal to the international. Drawing on the author's extensive experience in counselling and mediation, this book provides a practical approach to conflict resolution. Gregory Tillett covers a wide range of areas including ethical, environmental, industrial, and neighborhood conflict and supports his methods with theory and case studies. This new edition features an emphasis on creative solutions to problem-solving and has been revised to reflect the needs of academics and professional counselors. It draws on the latest research and case histories."--Publisher description.
0195511514 9780195511512
00269278
Conflict management.
Problem solving.
Mediation
HM1126 / .T55 1999
303.69